Account Management Manager I

Computershare•Winter Park, FL

3d•$105,000 - $140,000•Hybrid

About The Position

The Account Management Manager I role is responsible for leading people and managing accounts to established process and compliance expectations. Form, develop and ensure compliance with standard operating procedures. The Account Management Manager I role works with various business partners to resolve complex account issues. Develop and maintain strong working relationships with other internal managers, as well as local and regional business partners. Manage to established operational and risk policies. Within Computershare Corporate Trust, the Account Management Manager I works in a fast-paced environment withing the Corporate, Municipal and Housing division offering traditions Trustee and Paying Agent services to public and private corporations, state and local governments, hospitals and health systems, colleges and universities and state and local housing authorities. The Account Management Manager I will lead and manage account management staff, use existing and develop appropriate reports and other management tools to track and monitor account administration and customer service; oversee account management responses to issues or problems; resolve escalated customer issues; Coach and develop account management staff, directing team activities to meet plan objectives and ensuring proper risk management. In addition, the role holder is the escalation point for customer issues, and will liaise with Risk management, Legal and executive leadership to drive successful solutions for clients.

Requirements

8+ years of financial services experience
3+ years of leadership or management experience with the ability to organize and manage multiple priorities and achieve results.

Nice To Haves

Commercial or corporate business development experience.
Leadership skills.
Strong analytical skills with high attention to detail and accuracy.
Ability to focus on delivering exceptional customer service while considering impacts of decisions.
Excellent verbal, written, and interpersonal communication skills.
Ability to interact with all levels of an organization.
Solid change management skills.
Demonstrate change management skills with the ability to grow a highly efficient team.
Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability.
Ability to leverage diversity and develop next level of management team.
Strong oral and written communications skills.

Responsibilities

Assist in the setting of strategic goals in collaboration with senior management, Sales and Business Development for their respective team.
Ability to lead a team of resources of both direct and non-direct team members to successful completion of tactical initiatives supporting the group’s strategic goals.
Accountable for successful completion of assigned tactical initiatives tied to the group’s strategic goals.
Utilize existing reports and other management tools to track and monitor account administration and customer service.
Motivate the team to provide and excel in top-tier customer service and solutions to assigned clients.
Partner with various stakeholders to resolve complex account issues.
Build and foster strong working relationships with other internal managers, as well as local and regional business partners.

Benefits

Paid parental leave
flexible working
a caring and inclusive culture
Health and wellbeing rewards
paid time off
observed holidays
medical, dental and vision plans
401k matching
setting aside salary to purchase shares in our company
tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
short and long-term disability benefits
life insurance
supplemental life insurance