Healthcare Treasury Management Account Manager I

PNC•Pittsburgh, PA

1d•Onsite

About The Position

Under direct supervision, works in support of assigned long-term client relationships. Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units. May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients. Serves as point of contact for client matters. May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship. Utilizes basic industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Will work with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines. Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics May identify customization needs, and work with service partners to implement. Supports processes outlined in the contract and independently resolves challenges regarding implementation and production issues. Works towards finding the best solution to maintain a positive client relationship.

Requirements

University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations

Responsibilities

Support Treasury Management Sales Officers
Data Analytics
Support pricing of new sales opportunities.
Assist Treasury Management Officer with client presentations.
Responsible for the sales/service success of the Healthcare segment
Client facing role with presentations and reviews.
Provide sales/service support to select clients in the absence of Treasury Management Officer.
Responsible for thought leadership development, identifying client/industry trends and opportunities to deepen customer relationships.
Coordinate the timely completion of Security Assessment Questionnaires'
Support training of new analysts or associate Treasury Management Sales Officers
Analyzes, assesses and documents client requirements.
Forecasts and tracks key account metrics
May identify customization needs, and work with service partners to implement.
Supports processes outlined in the contract and independently resolves challenges regarding implementation and production issues.
Works towards finding the best solution to maintain a positive client relationship.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.