Account Management Intern

One Team, Committed to Delivering Customer Results. • Elkhart, IN

1d • Hybrid

About The Position

The AI & Business Process Improvement Intern will support the Account Management team by identifying and implementing opportunities to leverage Artificial Intelligence (AI), automation, and data analytics to improve efficiency and enhance customer support processes. Working closely with Account Managers and cross-functional teams, the intern will help streamline reporting, reduce manual administrative tasks, and develop innovative solutions that improve productivity and decision-making. This role provides valuable exposure to customer account management, business analytics, process improvement, and emerging technologies, while helping drive operational excellence across the organization.

Requirements

• Currently enrolled in a bachelor's degree program in Business, Data Analytics, Information Technology, Computer Science, Supply Chain, or a related field.
• Strong interest in AI, automation, analytics, and business process improvement.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Strong problem-solving, analytical, and communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Positive attitude, eagerness to learn, and strong attention to detail.

Nice To Haves

• Familiarity with Microsoft 365 applications, Power BI, Power Automate, Copilot, or other emerging AI technologies.
• Previous internship experience or coursework in data analytics, information systems, process improvement, business intelligence, or a related field.
• Experience working with large datasets, reporting tools, or dashboard development.
• Interest in leveraging technology to drive operational efficiency and business outcomes.

Responsibilities

• Identify opportunities to automate recurring reports, dashboards, and data analysis activities.
• Evaluate existing Account Management processes and recommend efficiency improvements.
• Research, evaluate, and test AI tools and technologies that can enhance team productivity and customer support.
• Assist in developing workflows, automations, and process documentation.
• Partner with team members to understand business challenges and translate requirements into practical solutions.
• Analyze data and present findings, recommendations, and business cases to leadership.
• Support special projects focused on operational excellence and continuous improvement.
• Create and maintain documentation to support process improvements and technology adoption.

Benefits

• Gain hands-on experience applying AI and automation in a real-world business environment.
• Work closely with experienced professionals and learn from industry experts.
• Exposure to customer account management, business analytics, operational excellence, and continuous improvement initiatives.
• Opportunity to present recommendations directly to business leaders and contribute to implemented solutions.
• Build technical, analytical, and professional skills through meaningful project work.
• Flexible scheduling and potential hybrid work options, where applicable.

What This Job Offers

• Career Level: Intern