Account Management Coordinator

Sedex•Chicago, IL

10h•Onsite

About The Position

This role will assist the Account Management Team on developing and evolving long-term, trusting relationships with a portfolio of Sedex’s large enterprise and strategic customers. You will be responsible for managing the onboarding of new customers in this portfolio, key projects that support in delivering additional revenue, customer retention and customer satisfaction. You will act as the second point of contact for the account portfolio, collaborating with internal key stakeholders to deliver a high level of customer experience.

Requirements

2+ years’ experience in account coordination, customer success, sales admin, or similar roles.
Thrives in a fast-paced, ambiguous startup environment; able to organise and prioritise work independently.
Strong at building and maintaining customer and internal relationships.
Proven ability to manage key accounts, build rapport, and position Sedex as a critical partner.
Innovative, solutions-focused, and committed to exceeding customer expectations.
Agile, with strong critical and creative thinking skills.
Excellent listener and communicator, able to adapt style to different audiences.
Strong information-gathering, presentation (verbal/written), and attention to detail.
Experience with Salesforce and Microsoft Office; Gainsight or other CS tools a plus.
Knowledge of procurement systems, Responsible Sourcing, and SaaS is an advantage.
Track record of ownership, meeting targets, and driving results.

Responsibilities

Serve as the assisting point of contact for the account management portfolio, supporting the Account Manager’s to ensure that client needs are met, and company objectives are delivered.
Support the team on producing individual account management plans for every customer, setting out defined goals and measures of success.
Support with the onboarding journey for all new large enterprise and strategic customers.
Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
Creating service agreement documents at point of sale.
Developing and maintain documentation to support the onboarding journey and sales negotiations.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Day to day management across the account management portfolio of technology and product queries.
Seek opportunities to improve processes that will have a direct and positive impact on the customer journey.
Supporting on the coordination of global accounts with regional teams and aligning on goals and deliverables.
Managing product email campaigns.
Working closely & collaborating with a variety of internal business teams.
Working fast and efficiently, with high levels of organisation.