Account Management Coordinator

Life Science Logistics • Dallas, TX

23h • Onsite

About The Position

The Account Management Coordinator will assist with the day-to-day operations of the department, supporting the Manager in various tasks. This role involves interacting with clients and internal teams to ensure smooth operations, manage orders, and resolve issues. The coordinator will also contribute to process improvements and documentation standardization.

Requirements

• Bachelor’s degree in Communications, Business, or other related fields or a combination of equivalent education and experience.
• At least 2 years in warehousing or the pharmaceutical industry.
• Excellent computer skills.
• Good mathematical ability, excellent organizational, communication, and interpersonal skills.
• Demonstrate effective relationship building.
• Strong verbal and written communication skills.
• Attention to detail and organization.
• Critical thinking.
• Ability to learn quickly.
• Interest to work in a fast-paced environment.
• Navigate through ERP system – Tecsys Elite, Cognos.
• Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
• Experience with warehouse or supply chain environments.
• Understanding of supply chain transportation.
• Ability to complete invoices and conduct/track analytics related to Client performance.
• Professional phone etiquette.
• Advanced public speaking and presentation skills.
• Excellent verbal and written communication skills.
• Clear and Professional diction in English.
• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must be able to travel up to 10%.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Assist with day-to-day operations of the department as directed by the Manager, including gathering of critical information needed by clients (running reports, tracking orders, entering & verifying orders etc.).
• Contribute to the templates and tools, including client QBRs, and CCF status updates; looks for opportunities to standardize and simplify documentation and procedures across programs.
• Assist Account Managers with order management, sample programs and resolving of client issues/concerns.
• Proactively searches for and presents process improvement opportunities to management; assist management in defining, planning and implementing solutions.
• Interacts frequently with interdepartmental associates and management to resolve internal and client issues.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level