Account Management Coordinator

LifeScience Logistics • Coppell, TX

1d • Onsite

About The Position

The Account Management Coordinator will assist with the day-to-day operations of the department, supporting Account Managers with order management, sample programs, and resolving client issues. This role involves contributing to departmental tools and templates, identifying process improvements, and collaborating with interdepartmental associates to resolve issues. The position requires excellent computer and communication skills, with a focus on attention to detail and problem-solving in a fast-paced environment.

Requirements

• Bachelor’s degree in Communications, Business, or other related fields or a combination of equivalent education and experience.
• At least 2 years in warehousing or the pharmaceutical industry.
• Excellent computer skills.
• Good mathematical ability, excellent organizational, communication, and interpersonal skills.
• Effective relationship building.
• Strong verbal and written communication skills.
• Attention to detail and organization.
• Critical thinking.
• Ability to learn quickly.
• Interest to work in a fast-paced environment.
• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must be able to travel up to 10%.
• Must have a valid driver’s license and reliable transportation.
• Work is light to medium in nature with frequent walking to perform assigned tasks.
• Must be able to safely conduct occasional lifting of 25 lbs.
• Ability to handle multiple priorities and solve inquiries and issues expeditiously and efficiently.
• Must be able to read at a distance, close to the eyes, and at arm’s length with or without correction.

Nice To Haves

• Navigate through ERP system – Tecsys Elite, Cognos.
• Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
• Experience with warehouse or supply chain environments.
• Understanding of supply chain transportation.
• Ability to complete invoices and conduct/track analytics related to Client performance.
• Professional phone etiquette.
• Advanced public speaking and presentation skills.
• Clear and Professional diction in English.

Responsibilities

• Assist with day-to-day operations of the department as directed by the Manager, including gathering of critical information needed by clients (running reports, tracking orders, entering & verifying orders etc.).
• Contribute to the templates and tools, including client QBRs, and CCF status updates; looks for opportunities to standardize and simplify documentation and procedures across programs.
• Assist Account Managers with order management, sample programs and resolving of client issues/concerns.
• Proactively searches for and presents process improvement opportunities to management; assist management in defining, planning and implementing solutions.
• Interacts frequently with interdepartmental associates and management to resolve internal and client issues.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level