Account Management Associate - Job ID 3117
About The Position
At iconectiv, trust is more than a principle - it is the foundation of the nation’s communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes. Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve. For more information, visit www.iconectiv.com and follow us on LinkedIn.
Requirements
- Attention to detail
- Ability to adjust to workflow changes quickly
- Ability to work across organizations to implement processes and support customers
- Comfortable working both independently and in a group setting
- Familiarity and comfort with the Microsoft Office Suite, particularly Excel, Word, and PowerPoint
- Comfortable working in fast-paced environment
- Bachelor’s degree or equivalent work experience of 2+ years
- US Citizenship required
Nice To Haves
- Excellent verbal and written communications skills.
- Strong interpersonal skills
- 2+ years business experience with desired emphasis on customer service
Responsibilities
- Review of contracts & detailed application documents
- Validation of data against requirements
- Resolve issues directly; escalate more complex customer issues to team leads
- Work to achieve individual productivity metrics, particularly during periods of high demand
- Interact with internal and external contacts via phone or email in a professional manner
- For new projects, develop and implement detailed processes based upon approved high level Methods and Procedures
- Adjust procedures to meet specific needs while adhering to neutrality guidelines
- Recognize potential improvements in Methods and Procedures and make suggestions to team leader
- Assist in managing annual qualification and renewal processes
- Outreach to customers to foster relationships
Benefits
- medical
- dental
- vision
- disability (short and long term)
- basic and supplemental life insurances
- 401k plan
- Company Matching and Automatic Contributions
- annual allotments of paid time off
- Vacation Days
- Floating Holidays
- Personal Business Days
- Volunteer Day
- paid holidays
- paid sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
