Account Management Analyst

Fulton Bank•Lancaster, PA

1d•Hybrid

About The Position

This is a full-time career opportunity that can be hybrid or remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA. This role will be supporting our Business Banking clients with total credit exposure up to $1 million. Training may be required to be onsite. Travel will be required to Lancaster, PA quarterly. This role functions as the subject matter expert for all Account Management processes, providing assistance to both internal stakeholders and external customers. The incumbent in this role provides credit review, analysis, and credit risk management for an assigned population of accounts. Through consultation, the incumbent maintains and expands responsive relationships with necessary stakeholders to ensure operational excellence within the business unit and consistent delivery of respectable customer experiences.

Requirements

Bachelor's Degree or the equivalent experience. Specialty: business administration or related field. (Required)
3 or more years consumer, commercial, or small business lending experience. (Required)

Nice To Haves

Financial analysis (Preferred)

Responsibilities

Manage credit risk for an assigned portfolio upon triggers or alerts, or for lines of credit approaching the end of the draw period.
Determine impact of triggers to make recommendations for next steps in accordance with policy and procedures.
Monitor delinquency and payment collection efforts through communication with Special Assets.
Interact with necessary stakeholders on a regular basis to understand the customer’s situation and future intentions.
Provide support to other areas of the business and to external stakeholders when appropriate.
Act as a liaison between the customer’s relationship manager and Special Assets.
Provide limited customer contact and assist in joint customer telephone conference calls when needed.
Provide analysis of credit and financial information and decision recommendation for accounts identified as high risk or that fall outside of establish metrics.
Assess credit exposure and make recommendations on structure and/or whether to suspend accounts or leave them open.
Ensure credit review and risk rating practices are continuous, complete, and accurate.
Determine the level of review required for each loan being reviewed.
Present reviews with detailed/documented recommendation to management when enhanced criteria is being considered for exception approval.
When applicable, will be responsible for communicating the results of the review to the customer and to operations.
Review and decision Fixed Rate Advance, loan modification, and subordination requests; review support documentation for accuracy and completeness.
Communicate with settlement agents and lenders to obtain missing requirements.
Ensure that all documents prepared and/or approved for account management requests and communications with internal customers adhere to departmental approved policies and procedures.
May have responsibility for the management and execution of the Small Business Trigger model.
May conduct the financial analyses on portfolio lines of credit approaching the end of the draw period, utilizing established End of Draw (EOD) criteria, to determine eligibility for renewal.
Ensure that all EOD reviews completed, account management approvals, and communications with internal and external customers remain compliant with all regulatory guidance and adhere to established departmental policies and procedures.
May have expanded role within CRM system and serve as lead contact for junior staff, internal stakeholders, and external customers when management is unavailable.

Benefits

medical plans with prescription drug coverage
flexible spending account or health savings account depending on the medical plan chosen
dental and vision insurance
life insurance
401(k) program with employer match
Employee Stock Purchase Plan
paid time off programs including holiday pay and paid volunteer time
disability insurance coverage
maternity and parental leave
adoption assistance
educational assistance
wellness program with financial incentives