Account Liaison / Customer Service Representative Connellsville

PSI Group•Connellsville, PA

3d•Onsite

About The Position

Packaging Services Industries, Inc. (PSI) is seeking an Account Liaison for its Connellsville, PA facility. This role involves extensive interaction with customers and internal departments to ensure the accurate and timely processing of customer orders, from reception through scheduling, production, billing, and shipping. PSI, established in 1976, operates three plants in the Mid-Atlantic region with over 350 employees, focusing on tailoring products to customer needs and providing exemplary service. The ideal candidate will be self-motivated, positive, and committed to solving customer packaging needs, with opportunities for growth within the company.

Requirements

2 - 3+ years of professional customer service and/or sales support background (manufacturing experience preferred).
Intermediate knowledge and experience with order fulfillment systems, Amtech preferred.
Intermediate experience with MS Office applications (Word, Excel).
Ability to calculate and understand formulas, commissions, measurements, and percentages.
Solid ability to multi-task in a busy work environment.
Great attitude and phone etiquette are required.
Strong ability to work independently and as part of a team.

Nice To Haves

Manufacturing experience preferred.

Responsibilities

Develop and maintain relationships with external customers.
Communicate with external customers through email and phone communication displaying high standard of professionalism.
Assist customers with changes they are requesting to their orders and communicating status updates of orders.
Enter customer specific order into order fulfillment system.
Build customer specific manufacturing specs used to produce finished goods.
Run inventory reports for customers.
Manage and maintain accounts and inventory levels.
Interact effectively with production team to ensure customers are satisfied with orders.
Support and assist sales team with customer relations.
Run usage reports for sales team, send specs and provide top notch support for all sales team inquiries.

Benefits

Choice of two medical plans (single and family)
Dental
Vision
Company paid life insurance
Voluntary short-term disability
Voluntary long-term disability
Voluntary supplemental life insurance
Critical illness coverage
Voluntary accident insurance
401K plan with employer match
Paid holidays
PTO (combination of vacation, sick and personal) granted after 90 days of employment