Customer Service Liaison - Radiology
Methodist Health System•Mansfield, TX
•Onsite
About The Position
In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.
Requirements
- High school Diploma or Equivalent required
Responsibilities
- Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors
- Assist with departmental locations, wayfinding, and handling a wide range of inquiries
- Assist with patient throughput
- Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible
- Answers telephones, screens and routes calls to proper location
- Maintains a clean work environment
- Provides wheelchair assistance as needed when appropriate
- Ability to multi-task effectively
- High attention to detail
- Demonstrate computer literacy
- Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information
- Escalates issues to the proper person in a timely manner
- Maintain supplies and place order for additional supplies as needed
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
