Liaison, Customer

Magna International•Birmingham, AL

18h•Onsite

About The Position

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. Magna invests in its employees, providing them with the support and resources they need to succeed. As a member of the global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects, as Magna believes that your career path should be as unique as you are. Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through robust product engineering, outstanding tooling capabilities and diverse process expertise, Cosma continues to bring lightweight and innovative products to market. The function of the Customer Liaison at a Customer's manufacturing facility is to inspect and audit any part being used on the line for accuracy and completeness in regard to all customer requirements. This role ensures clear, concise, timely flow of information between the Customer plant and KAMTEK.

Requirements

Knowledge and understanding of customer-specific requirements.
Must have good organizational skills.
Must be proficient in computer operations.
Must exhibit high integrity and honesty.
Ability to read, write, analyze, and interpret internal procedures, documents and processes, internal and customer requirements, flow diagrams, and business correspondences.
Ability to effectively and appropriately present information and respond to questions from various groups.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must be able to work well individually or in a team environment, effectively interacting with all levels of the organization.
Project management skills to work on several projects at once, driving each to completion.
Ability to view all aspects of the system, seeing how each aspect interrelates within the organization.
High School Diploma or GED required.
Six months to one year related experience and/or training; or equivalent combination of education and experience.
Knowledge of Core Tools.
Knowledge of Root Cause analysis.
Basic Metal Finish Skills.
Dimensional Print Reading Experience, GD&T.
Proven track record in cosmetic, functional testing and dimensional inspections.
Experience with basic Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

Communicate any issues the customer has during the shift and inspect or rework suspect product to meet customer requirements.
Communicate with QC, QE, SQE and Leadership to find resolution to concerns.
Report findings in reference to any concerns to Kamtek at the end of each shift.
Follow and enforce all plant safety rules and policies.
Understand and promote Magna’s philosophies (Magna’s Operational Principles, Corporate Constitution and Employee’s Charter).
Perform containment of any non-conforming product, and arrange assistance as needed.
Perform rework on non-conforming product to customer’s requirements and arrange assistance as needed. This rework includes E-Coat Finish, straightening or other processes to bring part to specifications.
Provide feedback of potential concerns at customer.
Support Root Cause analysis on defects.
Issue Quality Alerts when requested by the customer for nonconforming product.
Perform audits on the floor - check parts to ensure meet all Customer Specific Requirements.
Provide direction for associates / contractors who help with containment, sorts, rework and tracking.
Attend customer product review meetings (e.g. Black Body Reviews / Horseshoe / VOCA / GFP / CIPA audits), and represent KAMTEK to report back findings.
Provide a daily shift report of issues to KAMTEK Quality Engineers, Management.
Promotes good housekeeping (5S).
Perform other duties as required.