Account Lead

Crane Worldwide Logistics • Hebron, KY

10d • Onsite

About The Position

The Account Lead acts as the primary point of contact for clients at a specific site, serving as an escalation point when necessary. This role involves acting as an intermediary between the client's operations teams and the Crane Worldwide network, maintaining and identifying issues with client KPIs, and immediately escalating shipment issues to ensure prompt resolution. The Account Lead manages all client requests, ensuring their needs are met, and is responsible for managing and assuring the accuracy of client reports. This position also involves planning warehouse layouts, leading or assisting in new client implementations from a system, process, and documentation standpoint, and working with operational staff, leadership, and client staff to understand business requirements and implement new processes. Additionally, the Account Lead will learn to operate, navigate, and train Crane Worldwide employees on warehouse systems, processes, and procedures. Other duties may be assigned.

Requirements

• Strong leadership, exhibits confidence in self and others
• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem-solving skills
• Meets challenges with resourcefulness
• Generates suggestions for improving work
• Works well in a team environment
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Be able to lift 50 lbs
• Ability to drive a forklift and become certified by Crane Worldwide
• High school diploma or GED/Bachelor’s degree preferred
• 3 to 5 years’ experience or combination experience and education
• Professional certification may be required in some areas.

Responsibilities

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Maintain and identify problems with client KPI’s
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
• Responsible for managing the client reports and assuring accuracy
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.
• Work directly with the operational staff, leadership, and client’s staff to understand business requirements, and how to implement new processes to accomplish mutual goals.
• Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures.
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree