Strategic Account Lead
About The Position
Leads service delivery for mission-critical data centers ensuring uptime and contract compliance. Manages multi-site service contracts, aligning maintenance with strict customer procedures. Proactively identifies risks and drives cross-functional resolution before escalation. Maintains strong customer presence and ensures accurate invoicing and receivables management. Primary operational contact ensuring fulfillment of contractual and service obligations. Coordinates preventive and corrective maintenance execution with field teams across multiple sites. Identifies risks impacting uptime and coordinates mitigation across service, engineering, and operations. Delivers consistent, accurate service performance data and reports to foster transparency.
Requirements
- High School Diploma or GED
- 2+ years of experience in account management
Nice To Haves
- Experience in mission-critical operations and high-availability environments
- Strong customer leadership
- Data-driven analysis
- Problem-solving, and execution discipline
- Experience with scheduling and sales force
Responsibilities
- Leads service delivery for mission-critical data centers ensuring uptime and contract compliance
- Manages multi-site service contracts, aligning maintenance with strict customer procedures
- Proactively identifies risks and drives cross-functional resolution before escalation
- Maintains strong customer presence and ensures accurate invoicing and receivables management
- Ensures fulfillment of contractual and service obligations
- Coordinates preventive and corrective maintenance execution with field teams across multiple sites
- Identifies risks impacting uptime and coordinates mitigation across service, engineering, and operations
- Delivers consistent, accurate service performance data and reports to foster transparency
Benefits
- Health Care Benefits: Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- paid sick days, up to 5 days
- paid personal leave, up to 5 days
- paid holidays, up to 13 days
- birth and adoption leave
- parental leave
- family and medical leave
- bereavement leave
- jury duty leave
- military leave
- purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
