ACCOUNT EXECUTIVE

UHS•Guaynabo, Puerto Rico

34d•Onsite

About The Position

The Account Executive will serve as a liaison with the customer to ensure that all requests, concerns, and/or needs are addressed efficiently. Development of sales and organizational strategies to increase FHC's business volume. Responsible for ensuring that accounts under his/her charge are satisfied and properly oriented on all services and will meet the business retention revenue budget.

Requirements

Masters in social work or psychology.
Valid and current active professional license
Professional associating membership (colegiación)
Three or more years of experience in the health field.
Knowledge in Microsoft Office
Fully bilingual
Communication Skills
Time management
Dependability
Making decisions and solving problems
Developing objectives and strategies
Establishing and maintaining interpersonal relationships

Responsibilities

Provide support in the development of the annual strategic work plan, identifying new business opportunities within existing accounts.
Understand client needs, objectives, and business challenges and identify new business opportunities within existing accounts.
Act as the primary point of contact for assigned accounts. Serves as a liaison between the client and FHC regarding service delivery issues and is a catalyst for improvement.
Conduct presentations within the organization, to FHC clients and prospects.
Markets and promotes FHC products and programs to customers and prospects.
Assist in the development of business proposals together with the assigned Departments.
Support in the organization of educational activities for the Providers Department.
Provide support in the coordination and the preparation of the material for the FHC’s Mental Health First Aid Academies and any other educational activity of FHC request.
Represent the company in activities, such as conventions, congresses, marathons, activities with the press, according to the need. Coordinates services to digital and traditional media for accounting services.
Available to provide EAP Services for any critical incident that may be referred to.
Support in the preparation of reports required by the Companies, identify resources to complement FHC services, and ensure timely delivery of services.
Responsible for measuring customer satisfaction with the activity offered and offers correction plans when any aspect of the service does not meet expectations.
Monitor account performance and provide regular updates to stakeholders.
Client, including quality of service to FHC and alerts Directors and Executives of specific situations that may affect the relationship between FHC and a particular client in an effective manner.
Collaborate with internal teams (e.g., providers, clinical, etc.) to deliver client solutions.
Build and maintain strong relationships with clients.
Available to displace through the Island.
Performs other duties as assigned/required by this position