Account Executive- Employee Benefits (Higginbotham Public Sector)

Higginbotham•Houston, TX

10d

About The Position

The Employee Benefits Account Executive serves as the primary client advisor and operational leader for complex employee benefit accounts. The role executes client service strategies, oversees the account team, and ensures consistent service aligned with the firm’s Gold Standard Service Model. It focuses on technical expertise, service execution, compliance, and proactive client engagement while supporting producers and contributing to client retention and satisfaction. The Account Executive manages complex accounts, many involving self-funded methods and advanced contract features, and provides technical guidance to clients and internal teams. The role coordinates client deliverables, develops and monitors service plans, manages RFP and marketing processes, supports proposals and client meetings, and advises clients on employee benefits, compliance, claims experience, and data analysis. It also includes mentoring and training less-senior employees, maintaining client documentation and data security, and occasional travel to enrollments or client meetings.

Requirements

At least 8 years of experience as an Account Manager or Senior Account Manager in the insurance industry.
Experience with ACA and ERISA.
Experience with fully insured financial arrangements and alternate funding methods.
Active Life & Health License.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Repeated use of sight to read documents and computer screens; repeated use of hearing and speech to communicate by telephone and in person; repetitive hand movements such as keyboarding, writing, and 10-key; and ability to walk, bend, sit, reach, and stretch in all directions.
Demonstrated competencies in leadership, problem analysis and solving, attention to detail, communication, timely task completion, collaboration, client focus, dependability, creative thinking, organization, and adaptability.

Nice To Haves

Applied Epic experience; knowledge of a similar Agency Management System is acceptable.

Responsibilities

Manage a complex book of business, including accounts with self-funded methods, advanced contract features, and structures requiring specialized expertise.
Provide insurance technical expertise to clients and internal account management and sales teams.
Develop and retain consultative partnership relationships with customers and prospects.
Create and execute proactive, ongoing client contact initiatives.
Develop, execute, and monitor customer service plans reflecting clients’ business and risk management goals.
Delegate administrative client tasks to account team members.
Serve as the primary internal contact coordinating client deliverables.
Coordinate with internal partners, clients, and carriers to ensure accurate and timely responses to outstanding issues.
Oversee data preparation for Requests for Proposals and manage client marketing and negotiation processes.
Assist with preparation of renewal and new business proposals.
Prepare standard and custom client meeting materials, such as agendas, reports, calendars, and handouts.
Educate and advise clients on employee benefit topics, including insurance products, compliance, and data analysis.
Ensure client accounts are compliant by advising clients and executing compliance requirements and deadlines.
Identify and educate clients about product opportunities and promote cross-selling.
Attend and present at local enrollments and client meetings as necessary; occasional travel may be required.
Maintain actuarial and data analytical reports for clients.
Consult with clients about claims experience and trends and discuss strategies.
Document account information in the agency management system.
Maintain current and accurate documentation of business activities and communications, and protect sensitive client data.
Mentor employees who are new to the employee benefits industry and assist with training and continuing education of less-senior employees.
Support department and team projects, attend required training, and perform other related tasks as needed.