Account Executive- Employee Benefits (Higginbotham Public Sector)

Higginbotham•Richardson, TX

10d

About The Position

The Employee Benefits Account Executive serves as the primary client advisor and operational leader for complex employee benefit accounts. The role executes client service strategies, oversees the account team, and ensures consistent service aligned with the firm’s Gold Standard Service Model. The Account Executive provides technical expertise, leads service execution and compliance, engages proactively with clients, supports producers, and contributes to client retention and satisfaction. The position manages complex accounts, primarily involving self-funded arrangements, advanced contract features, and structures requiring specialized expertise. It coordinates client deliverables, supports proposals and renewal processes, advises clients on employee benefits and compliance, analyzes claims and data, and mentors less senior employees. Occasional travel may be required for local enrollments or client meetings.

Requirements

At least 8 years of experience as an Account Manager or Senior Account Manager in the insurance industry.
Experience with ACA and ERISA.
Experience with fully insured financial arrangements and alternate funding methods.
Active Life & Health License.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Repeated use of sight to read documents and computer screens; hearing and speech to communicate by telephone and in person; and hands for repetitive tasks such as keyboarding, writing, and 10-key use.
Ability to walk, bend, sit, reach, and stretch in all directions.

Nice To Haves

Applied Epic experience; knowledge of a similar Agency Management System (AMS) is acceptable.

Responsibilities

Manage a complex book of business, primarily involving self-funded arrangements, advanced contract features, and structures requiring a higher level of expertise.
Provide insurance technical expertise to clients and internal account management and sales teams.
Develop and retain consultative partnership relationships with customers and prospects.
Create and execute proactive, ongoing client contact initiatives.
Develop, execute, and monitor customer service plans reflecting clients’ business and risk management goals.
Delegate administrative client tasks to account team members.
Serve as the primary internal contact coordinating client deliverables.
Work with internal partners, clients, and carriers to ensure accurate and timely responses to outstanding issues.
Oversee data preparation for RFPs and manage the client marketing and negotiation process.
Assist with renewal and new-business proposals.
Prepare standard and custom materials for client meetings, such as agendas, reports, calendars, and handouts.
Educate and advise clients on employee benefit topics, including insurance products, compliance, and data analysis.
Ensure client accounts meet compliance requirements by advising clients and executing requirements and deadlines.
Identify and educate clients about product opportunities and promote cross-selling.
Attend and present at local enrollments and client meetings as necessary; occasional travel may be required.
Maintain actuarial and data analytics reports for clients.
Consult regularly with clients about claims experience and trends and discuss strategies.
Document items in the agency management system.
Maintain accurate, current documentation of business activities and client communications, and protect sensitive client data.
Mentor employees who are new to the employee benefits industry and assist with training and continuing education for less senior employees.
Support department and team projects, attend required training sessions or complete assignments, and perform other related tasks as needed.