Employee Benefits Account Executive

Lockton • Philadelphia, PA

5d • Hybrid

About The Position

The Account Executive manages a portfolio of high-profile clients in Lockton Northeast and serves as the primary contact and leader of the overall client relationship. The role is accountable for developing and executing clients’ health and welfare strategies in partnership with core teams and specialty practices, aligning Lockton’s technical expertise with client business objectives, and deploying resources efficiently. A successful Account Executive provides strategic advice and high-quality customer service while supporting business growth.

The role leads client service teams, oversees service delivery and client deliverables, advises on coverage and benefits, and plans and leads renewal strategies and market negotiations. It also leverages specialty practices and analytics to develop risk strategies and support informed client decisions; maintains client and carrier relationships; collaborates with Producers on client strategy and business opportunities; and mentors junior Associates. The position requires keeping current with industry trends and regulatory changes.

Lockton Northeast offers a flexible, hybrid work environment in which Associates split their time between in-person and remote work. The role may require work outside normal business hours and travel as needed.

Requirements

• A minimum of five years of benefits insurance and/or insurance broking or consulting experience.
• Understanding of benefits insurance concepts and trends and their application to client needs.
• Ability to analyze and interpret financial information to support decision-making and understand the financial condition of clients and prospects.
• Exceptional verbal, written, and interpersonal skills to instill confidence in clients and Associates at all levels.
• Ability to lead a client service team.
• Maintains a network of key insurer relationships.
• Superior negotiation skills.
• Ability to comply with company policies and procedures and proactively protect confidential client and company information.
• Willingness and ability to work outside normal business hours and travel as needed.
• Strong knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
• Licensed broker in the state of residency or state of employment.
• Legally authorized to work in the United States without requiring sponsorship now or in the future.
• Ability to manage a complex and demanding client portfolio, multitask, adapt to change, and meet tight deadlines.
• Ability to manage time, prioritize, and meet deadlines without compromising quality.
• Thorough understanding of Lockton Northeast processes and protocols aligned with its Client Engagement strategy.
• Intellectual curiosity and a quantitative mindset to use analytics to inform strategy, support negotiation, and assist client decision-making.
• Broad understanding of the insurance marketplace and ability to develop and execute agreed client marketing and placement strategies.
• Ability to lead the Lockton client service team and ensure consistent execution aligned with overall strategies.

Nice To Haves

• Bachelor’s degree in a business-related program or equivalent education and/or experience.
• Strong interpersonal, communication, and presentation skills to communicate effectively and professionally with all levels.
• Eagerness and enthusiasm to be an integral part of the respective Unit or Practice.
• Well-developed, respected senior-level insurer relationships.

Responsibilities

• Lead the Lockton team, establish client strategy, oversee service delivery across specialty practices, and remain accountable for client deliverables.
• Maintain strong relationships with key client contacts and coordinate senior-level client communications with the Producer where applicable.
• Provide visible leadership internally and externally.
• Offer expert coverage and benefits consulting advice to assigned clients.
• Work with clients to plan and develop annual renewal strategies.
• Listen to client concerns, provide meaningful advice, and develop potential solutions.
• Initiate and lead renewal efforts, including market negotiations.
• Leverage specialty practices and analytics to develop risk strategies, support renewal negotiations, and help clients make informed decisions.
• Manage the performance of the client service team to ensure superior client outcomes.
• Understand clients’ HR objectives, goals, and total rewards offerings to build long-term benefits strategies.
• Manage efficient client communications and serve as the single point of contact when needed or requested.
• Deliver best-in-class work aligned with the Client Engagement workbook, including strategy and annual planning, pre-renewal, renewal, and marketing results.
• Stay informed about industry trends and changes in governmental regulations.
• Build and maintain carrier relationships, including developing point solutions and market innovations.
• Work with Producers to develop strategy, identify and align internal resources, and support new business opportunities.
• Mentor and develop junior Associates.

Benefits

• Competitive total rewards package.
• Continuing education and training.
• Tremendous potential with a growing organization.
• Flexible and hybrid work environment allowing Associates to split time between in-person and remote work.
• Commitment to diversity and inclusion.
• Entrepreneurial culture that empowers people to make a difference for clients.
• Commitment to giving back to communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level