Account Executive

Richline Group • New York, NY

9d • $70,000 - $75,000

About The Position

We are seeking an Account Executive to support the Vice President or Director of Sales in managing day-to-day account operations and driving sales performance. This role is ideal for a highly organized and customer-focused professional who excels at relationship management, sales analysis, cross-functional collaboration, and operational execution. The Account Executive plays a critical role in supporting customer accounts, product development initiatives, merchandising strategies, and sales growth while ensuring a high level of customer satisfaction.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in jewelry, luxury goods, retail, or a related industry.
• Strong knowledge of retail math, sales forecasting, inventory management, and sales analysis.
• Strong communication, presentation, and relationship-building skills.
• Demonstrated ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Experience collaborating with cross-functional teams including Sales, Merchandising, Product Development, Quality Control, and Customer Service.

Nice To Haves

• Microsoft Excel: Advanced spreadsheet and sales reporting capabilities.
• Microsoft PowerPoint: Ability to develop compelling customer and executive presentations.
• Microsoft Office Suite: Proficiency in Excel, Word, PowerPoint, Outlook, Microsoft Teams, and Copilot.
• ERP Systems: Experience with Navision or similar enterprise systems.
• Sales Forecasting: Strong understanding of forecasting methodologies and retail analytics.
• Strategic Thinking: Ability to identify opportunities for business growth and operational improvement.
• Customer Engagement: Proven ability to build and maintain strong client relationships.
• Project Coordination: Experience managing multiple projects, product launches, and customer initiatives simultaneously.

Responsibilities

• Serve as a primary point of contact for buyers and assistant buyers regarding orders, samples, and general inquiries.
• Monitor and track communications with domestic and overseas partners, providing updates on shipping status and order progress.
• Coordinate with internal teams including Sales, Merchandising, Product Development, Quality Control, and Customer Service to ensure customer needs are met.
• Identify and communicate top-selling items and clearance opportunities through regular reporting.
• Proactively address customer issues and coordinate solutions with Sales and Customer Service teams to maintain strong customer relationships.
• Support sales performance by tracking sales data, sell-through reports, and inventory levels.
• Partner with analysts and leadership to prepare monthly sales forecasts versus budget.
• Review retail sell-through reports, advertising exposure, and inventory projections.
• Analyze sales performance by category and brand to identify replenishment opportunities and areas for growth.
• Maintain clearance grids and assist in identifying promotional and markdown opportunities.
• Partner with Sales leadership to prepare product selections, pricing strategies, and proposals for customer meetings.
• Collaborate with analysts to ensure reports and sales data are current and presentation-ready.
• Coordinate meeting logistics including sample preparation, merchandising trays, and presentation materials.
• Extract key selling opportunities such as best sellers, reorder recommendations, and replenishment strategies.
• Document and distribute meeting notes to merchandising and analytics teams.
• Manage next steps including pricing updates, project requests, NGF submissions, replenishment actions, and expansion opportunities.
• Prepare and review presentations prior to submission to buyers.
• Maintain organized records of pricing sheets and product cost documentation.
• Communicate buyer feedback and product requests to Merchandising and Product Development teams.
• Assist with the development of customer-specific collections and new product opportunities.
• Submit and monitor new product development requests.
• Review models and revisions with merchants throughout the development process.
• Partner with the Quality Control Director on new items requiring overseas inspections.
• Work with QC and Product Development teams to improve products with high defect rates.
• Ensure all packaging, licensing, and factory compliance requirements are met.
• Communicate potential delays or compliance concerns to management.
• Conduct store and website reviews with the sales support team to evaluate merchandising and marketing effectiveness.
• Provide recommendations and observations based on competitive analysis and retail trends.
• Collaborate with the sales support team to maximize e-commerce opportunities.
• Guide sales representatives and customer service representatives in resolving customer concerns.
• Assist with training and mentoring sales support personnel.
• Contribute to team performance objectives and departmental initiatives.
• Track and manage sample inventory, including retrieval of overdue customer samples.
• Maintain records for all dot-com item pick-ups used in buyer presentations.
• Ensure specification sheets remain accurate and current.
• Review margins in partnership with Sales leadership.
• Maintain accurate records of customer allowances and returns.
• Monitor return activity and reconcile information within internal systems.

Benefits

• Total rewards package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level