Account Executive

TransPerfect•Atlanta, GA

12d•Onsite

About The Position

TransPerfect is the world's largest provider of technology-enabled global communication and content services for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to leverage AI and simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

Requirements

Excellent written and verbal English communication skills
Bachelor's degree or equivalent
At least 1-3 years of experience in account management
Excellent planning, organizational, and communication skills
Strong interpersonal and negotiation skills
Knowledge of project management tools

Nice To Haves

Prior experience in managing complex projects a plus
A localization background is preferred but not a requirement

Responsibilities

Serve as a point of contact for the client, and is expected to consistently provide excellent customer service and account-level engagement support.
Manage client communications, quotes, project setup, and represent client needs and goals with internal TransPerfect production groups to ensure successful project completion and client satisfaction.
Develop professional, value-adding relationships with existing clients to encourage repeat business and growth opportunities.
Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients using consultative skills.
Lead specific tracks of work for large complex localization projects.
Assist in creating and monitoring adherence to project plans/budgets.
Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed.
Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
Coordinate with colleagues in other departments for the purpose of ensuring efficient workflow.
Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved.
Strengthen and expand relationships with existing accounts.
Assist in related business development opportunities as they arise (proposal development, meetings, and presentations).
Develop strong understanding of company capabilities and services, and effectively communicate offerings to the client.
Compose or generate a variety of materials (e.g. reports, memos, decks, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.