Account Executive 1, Community Account Sales

Comcast•Springfield, MA

21h•$42,411 - $70,826

About The Position

Responsible for selling products and services to privately owned multi-dwelling properties/communities. Serves as a point-of-contact for customers in assigned area. Manages contracts for accounts. Represents the Company at meetings, social functions, or in the community.

Requirements

Customer Experience (CX)
Customer Referrals
Lead Generation
Prospecting
Sales
Strategic Objectives
Bachelor's Degree
0-2 Years Relevant Work Experience

Responsibilities

Secures new and maintains existing commercial internet, video and voice services.
Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, door-to-door canvassing, customer referrals and partner relationships.
Provides exemplary customer service in order to build and maintain strong relationships between customers and the Company.
Addresses complaints quickly including billing and service issues; provides prompt follow up and advises management of any situation outside position's scope of authority.
Manages contracts including renewals and new contracts.
Reviews all associated documentation for accuracy.
Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
Assists in the preparation of project status reports and maintains accurate sales/service records and customer activity records.
Keeps current with developments within the industry.
Monitors and evaluates competitive services and products.
Makes presentations to Managers and Developers and attends meetings and social functions to maintain a high level of visibility for the Company.
Achieves and exceeds assigned sales and business quality objectives.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.