Account Executive

People Corporation•Cambridge, ON

37d•CA$80,000 - CA$90,000

About The Position

To provide day-to-day service to a specified group of clients / associates; this includes employee-support as needed. To build and maintain strong on-going relationships within the specified group of clients while ensuring the proper and effective ongoing management of an assigned block of business. Manage an assigned block of business with relation to the performance of the program based on plan design and financial arrangements, and ensure strategies are in-place for the plan sponsor to contain their costs, mitigate their risk, and make the best use of tools within the income tax act. Aka: carry-through on the IS value proposition. Simultaneously, look for and help create opportunities to introduce and implement strategic solutions stemming from IS product developments. In short, this role has overall accountability for client service and satisfaction within assigned block.

Requirements

Solid industry knowledge: good balance of underwriting, carrier rules, usual client needs, customer service, various funding arrangements, usual plan design options available in the marketplace + ability to use all of these skills to effectively manage each client’s benefits program and be able to identify plausible solutions to specific needs.
Ability to identify problems before the occur / identify risks and bring solutions to offset them.
Able to speak to groups during employee info sessions.
Willing to obtain LLQP license
Solid people skills
Able to multi-task
Excellent communication skills
Strong-willed / ambitious

Responsibilities

Be the first point of contact for ongoing client needs
Define service standards with clients and manage account lifecycle according to set service agreement/commitment.
Ensure service standards are met and all deliverables are complete and client focused
Communicate regularly with Underwriting Specialists/Analysts/Report Writers/CSR regarding workflow needs and scheduled deliverables needs, including regular quarterly and renewal reporting, as well as additional materials such as employee communications, PowerPoint presentations, miscellaneous reports, etc.
Ensure that plan design strategies are appropriate based on the plan sponsor’s needs and goals via regular reviews of the utilization among the various benefit levels
Ensure that the funding arrangement/pricing model is appropriate via regular reviews of the performance of the financial component of the program
Review renewal results and negotiate with insurance carriers as appropriate
Work closely with the Underwriting Specialists/Analyst/Report Writer to ensure accuracy in deliverables, perform final accuracy check prior to delivery
Deliver mid-year / quarterly, pre-renewal and renewal reviews to plan sponsor and/or associates as appropriate, either in-person or via email
Ensure the insurance provider is administering and underwriting the program appropriately and that service standards are met.
Support plan sponsors in their ongoing administrative needs
Where necessary, provide support to associates.
Where necessary, provide support to insurance carrier contacts in working with clients to collect deficits, outstanding premiums or claim funding adjustments that are overdue
Facilitate, follow-up, resolve and communicate any escalated service issues
Look for opportunities to implement new products
Project leader for implementations on plan design changes, amendments and pricing – including flex launches and re-enrolments.
Act as liaison, working with underwriting/carrier contacts (and associate brokers as necessary)
Create and/or Oversee the preparation of employee communications / presentations and conduct employee benefit sessions, as required, includes Flex plan launches and re-enrolments
General expectation to provide internal support, leadership, coaching and guidance to all other IS Team Members, through your interactions and handling of client relationships and situations
Take part in transitioning new business acquisitions to the ongoing management service model
Work with Client Manager to ensure that the proper internal resources are assigned and available to assist in the execution of tasks within the required timeframes
Build and manage effective relationships with internal staff and external business partners
Establish and maintain excellent working relationship with insurance carrier staff
Maintain a high degree of technical and industry expertise; by participating in industry conferences, seminars, etc.