Account Executive

UDL Career•Phoenix, AZ

13d

About The Position

Serve as the primary contact for assigned customers and build strong, long-term relationships. Coordinate and process shipping documentation, load receipts, billing information, and related transportation records. Maintain accurate customer, shipment, and inventory data across internal and external systems. Ensure compliance with customer requirements and company operating procedures. Communicate effectively with customers, drivers, warehouse personnel, and management to resolve issues and provide updates. Monitor account performance and proactively identify opportunities to improve customer experience and operational efficiency. Investigate and resolve customer concerns in a professional and timely manner. Assist with reporting, data entry, filing, and other administrative functions as needed. Collaborate with operations teams to ensure service commitments are met and customer expectations are exceeded.

Requirements

High School Diploma or GED required.
2+ years of customer service, logistics, transportation, warehouse, or account management experience.
Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word).
Excellent verbal and written communication skills.
Strong attention to detail and organizational abilities.
Ability to multitask and prioritize work in a fast-paced environment.
Customer-focused mindset with strong problem-solving skills.

Nice To Haves

Experience in transportation, logistics, distribution, or third-party logistics (3PL).
Knowledge of transportation management systems (TMS), warehouse management systems (WMS), or inventory control processes.
Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or related field.

Responsibilities

Serve as the primary contact for assigned customers and build strong, long-term relationships.
Coordinate and process shipping documentation, load receipts, billing information, and related transportation records.
Maintain accurate customer, shipment, and inventory data across internal and external systems.
Ensure compliance with customer requirements and company operating procedures.
Communicate effectively with customers, drivers, warehouse personnel, and management to resolve issues and provide updates.
Monitor account performance and proactively identify opportunities to improve customer experience and operational efficiency.
Investigate and resolve customer concerns in a professional and timely manner.
Assist with reporting, data entry, filing, and other administrative functions as needed.
Collaborate with operations teams to ensure service commitments are met and customer expectations are exceeded.