Account Executive

Fanatics Commerce•New York, NY

2h•$56,250 - $68,750•Remote

About The Position

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. As we continue to scale our global platform, the Account Executive will play a critical role in driving fan acquisition, conversion, and relationship-building across Fanatics Commerce, Sportsbook, Collectibles, and Events. ROLE OVERVIEW The Account Executive is a frontline fan-facing sales role responsible for building meaningful relationships, managing accounts, and converting inbound leads and outbound outreach into new sales opportunities. Operating within a high-volume, quota-driven environment, this role leverages Salesforce CRM, CTI phone software, and OMS platforms to deliver a seamless fan experience across every interaction. The Account Executive delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Requirements

Proven experience in a quota-carrying sales or account management role, with demonstrated ability to meet or exceed revenue targets.
Strong proficiency with CRM platforms, specifically Salesforce, and the ability to manage and update fan/customer records with accuracy and consistency.
Comfort operating within a high-volume outbound call environment, with the discipline to sustain 50–75 calls per shift.
Experience using CTI phone software, OMS systems, and Microsoft 365 Office applications in a professional sales context.
Excellent verbal communication and active listening skills, with the ability to build rapport quickly and navigate fan service requests in real time.
Demonstrated ability to collaborate cross-functionally and refer fans to the appropriate Fanatics team or business unit (Sportsbook, Collectibles, Events) when relevant.
Availability and flexibility to work evenings, weekends, and Hot Market periods as required by the business.

Responsibilities

Operate with a "one Fanatics" mindset — winning as a team with a missionary rather than mercenary approach to sales and fan service.
Partner closely with Fan Advisors to receive and convert leads, ensuring seamless handoffs that strengthen the broader team's pipeline.
Actively collaborate with and promote cross-functional Fanatics teams — including Sportsbook, Collectibles, and Events — to connect fans with the full breadth of Fanatics offerings.
Serve as a dedicated resource for fan experience, managing service requests that arise organically through sales conversations and account management activities.
Build and maintain detailed fan profiles within Salesforce CRM to enable personalized, relationship-driven outreach and follow-up.
Maintain consistent availability during Hot Market periods, including evenings and weekends, to ensure fans always have access to the support and experience they expect.
Act as a knowledgeable ambassador for Fanatics products and industry trends, delivering informed and confident conversations that enhance fan trust and loyalty.
Leverage the Campaign Dialer System and Salesforce CRM to optimize outreach efficiency and fan engagement across a high-volume call environment of 50–75 calls per shift.
Continuously develop product and industry knowledge to identify new sales opportunities and stay ahead of fan demand and market trends.
Utilize the full technology stack — including CRM, CTI Phone Software, OMS systems, and Microsoft 365 — to work smarter and deliver a consistently excellent fan experience.
Identify opportunities to connect fans with adjacent Fanatics business units, turning single transactions into long-term fan relationships.
Maintain personal accountability for a sales quota ranging from $300K to $1.2M per calendar year, consistently driving toward and exceeding targets.
Execute a disciplined outbound outreach cadence of 50–75 sales calls per shift, managing time and pipeline with rigor and focus.
Take full ownership of the end-to-end account management lifecycle — from initial outreach and order placement through to servicing and retention.
Demonstrate flexibility and reliability during peak Hot Market periods, treating every fan interaction as an opportunity to represent the Fanatics brand at its best.
Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement