Account Executive

Catalyst MedTech•Pittsburgh, PA

1d•Onsite

About The Position

The Account Executive is responsible for overall revenue attainment for service (repair & maintenance) on our OEM equipment. They will serve as the main point of contact with our OEM customers. The Account Executive will have direct interaction with various functional areas including Customer Service, Finance, and Operations. The primary focus is managing contract renewal and successful contract conversion for warranty customers for company manufactured imaging systems. Additionally, the Account Executive is responsible for overall revenue growth of our OEM business, including supporting the sales process of non-service contract revenue through aftermarket sale of parts and equipment.

Requirements

Valid US Driver’s License
Bachelor’s degree in business or related field
5+ years’ experience in contract negotiation, sales and account management
Proven track record of successfully retaining existing account/revenue base
Understanding of medical equipment lifecycle and warranty approach for capital equipment
Sales experience within a healthcare services sector
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, etc.)
Customer Relationship Management (CRM) experience
Pipeline development and sales process management experience including management of new accounts

Nice To Haves

Strong communication (written, virtual, in-person)
Relationship building and client management
Ability to collaborate cross functionally with various departments and peers
Time management and organization
Negotiation and persuasion
Problem solving
MBA preferred
Experience working directly with Health Systems, i.e. Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs)
Knowledge of working with private practice healthcare operator owners
Experience negotiating specific health care services contracts, including Terms & Conditions
Direct experience in Nuclear Medicine and/or Molecular Imaging
Budget creation and development
Sales team management
Certifications and additional sales training completion

Responsibilities

Serve as the main point of contact for existing customers, monitoring performance, goals, and relevant metrics to ensure successful outcomes
Ensure customer satisfaction through building strong customer relationships while delivering best-in-class customer service
Manage upcoming renewals and warranty expirations
Proactively engage with customers to obtain renewal/conversions
Negotiate contracts, pricing, and T&Cs
Develop strategies to grow revenue organically and through new accounts
Identify prospects for new service contracts
Present opportunities to key stakeholders
Negotiate and close deals for new contracts
Manage the onboarding and implementation of new accounts
Ensure actions are in line with company mission and purpose
Track pipeline of revenue opportunities via CRM and provide regular updates to key stakeholders
Effectively manage time to deliver productive results in line with target expectations
Maintain accurate records of customer interactions and sales activity
Manage new account acquisition, including target identification, pipeline management, and successful sales.
Other duties as assigned.