Account Executive

JLL•Charlotte, NY

27d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Account Executive is accountable for developing and implementing comprehensive account plans that delight clients and ensure healthy long-term partnerships. This strategic leader must anticipate client needs, deliver exceptional results that outperform key performance indicators, and build high-performing teams that achieve operational excellence while driving sustainable revenue growth and profitability.

Requirements

10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies
Extensive experience hiring, training, and retaining large teams (100+) in client service environments
Demonstrated budget management experience with strategic financial oversight
Bachelor's degree with broad business experience; MBA or post-graduate studies preferred
Experience operating effectively in complex, large, heavily matrixed organizations
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

MBA or post-graduate studies preferred

Responsibilities

Exceeding Client Expectations Through Strategic Partnership: Executes the vision and strategy of the account plan, ensuring client objectives and interests are consistently met and exceeded. Acts as a Strategic Partner by connecting teams across regions and services, driving the fundamental mindset and bringing strategic direction to complex client relationships. Demonstrates Proactive Leadership by anticipating where clients are heading and positioning teams for success, connecting dots across organizational silos. Develops, manages and implements Voice of the Customer (VOC) programs to regularly gain input and direction from clients ensuring strategic alignment. Responds to client issues with expedient, professional solutions that strengthen long-term partnerships.
Building and Managing High Performing Teams with Accountability: Maintains Strategic Accountability by staying close enough to major work initiatives without micromanaging day-to-day operations. Ensures the best qualified candidates are hired for all roles on the account. Builds actionable and measurable career development plans for all direct reports. Drives Best Practices on account while bringing in external speakers and off-account experts to enhance team capabilities. Updates Metro Plans opportunistically rather than limiting updates to the contractual two per year requirement. Embodies the firm's values and core behaviors of collaboration, integrity and excellence. Advances diversity and inclusion priorities through strategic talent moves including hiring, rotation and promotion. Identifies and grooms successors to key roles.
Achieving Financial Results Through Strategic Growth: Presents annual account plans including key objectives, client satisfaction results, value-add activity summaries, and targeted expansion strategies. Proactively manages account budgets while identifying opportunities to generate additional revenue. Retains all current business lines and expands the book of business beyond existing product lines or geography. Mitigates organizational risk by maintaining A/R below 60 days payable.
Contributing to Company Growth and Innovation: Showcases Excellence by bringing leading practices and innovations from the account to the broader organization. Leverages Relationships to bring flexibility and expertise to the entire team, demonstrating best-in-class service delivery. Identifies opportunities within professional networks to generate additional revenue, engaging cross-functional resources effectively. Demonstrates Courage by challenging the status quo on both client and internal sides to drive continuous improvement. Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence.