Account Executive

Homewood Health Centre•Calgary, AB

27d

About The Position

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As an Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

Requirements

2-year diploma in Marketing, Business Administration, HR or other relevant discipline
2-3 years’ experience in a professional business to business sales and/or account management environment
Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
Excellent verbal, listening and written communication skills; French language skills are an asset
Strong business acumen and unbridled curiosity
Strong customer service, problem solving and negotiating skills
Excellent organizational skills and a strong attention to detail
Excellent presentation and meeting facilitation skills
Ability to work independently as well as contribute to team objectives
Proficient with Microsoft Office, and CRM software (Salesforce)
Valid driver’s license, access to vehicle, and the ability to travel

Nice To Haves

French language skills are an asset

Responsibilities

Invite Sales Director to facilitate further exploration and potential sales of new services when necessary
Conduct ongoing needs assessments with customer base to identify areas for partnership
Consult with customers and develop solutions for challenging business problems
Renew existing business
Provide online Employee Orientation Sessions and Supervisory Training
Understand customer needs, and identify opportunities for up-selling and cross-selling
Review and develop promotional and awareness tool and strategies
Update CRM (Salesforce), ensuring accurate customer information
Manage customer account to contract satisfaction
Participate in sales presentations as requested
Attend regular customer meetings
Deliver Wellness Sessions
Provide consultation to leaders regarding organizational psychological health & wellness and employee issues
Prepare, review, analyze and deliver customer reports
Respond to customer queries and concerns
Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required