Account Executive (Arizona)

CVS Health•Work At Home-Arizona, AZ

4d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

Minimum 3-5 years of relevant industry experience
Multi-functional experience, e.g., underwriting, actuary, product, network, or other areas supporting the health insurance ecosystem
Experience making formal presentations
Bachelor’s degree in business or related field

Responsibilities

Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. mid-size and large employer groups) to achieve customer and broker satisfaction, revenue, membership, and earnings objectives.
Serves as the client steward to leverage Banner Aetna, Aetna, and CVS/affiliate solutions and resources.
Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention.
Delivers renewals, cross-sales, client strategy, and product support.
Determines concerns/barriers for retention of customers; identifies top concerns and reviews mitigation plans with leadership.
Discusses and presents solutions and partners with internal partners to enhance customer experience.
Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
Offers creative program and service solutions to address client’s evolving needs.
Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book.
Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
Communicates with internal and external parties telephonically and/or in person.
Travels to offsite locations for in-person meetings with brokers and clients.