Account Management - NH Account Executive

NantHealth•San Antonio, TX

1d•Hybrid

About The Position

AirStrip is adding an Account Manager to our product development team. The primary role of the Account Manager is to foster and manage the relationship with the client. The Account Manager is also responsible for advancing the utilization and operational efficiency of AirStrip systems and solutions. This entails assisting and training customers in the operation of AirStrip solutions and coordinating resources to promote clinical transformation. The Account Manager ensures the services that he/she provides contribute to the successful accomplishment of the primary mission of the solutions offered by AirStrip. The Account Manager coordinates and supports the account and project management activities required to deliver valuable relevant solutions and assists in the development of project schedules, account management and pre-sale support. The Account Manager applies defined skills in accordance with AirStrip values and goals to assure the efficient, effective and consistent delivery of high-quality service. The Account Manager must also lead/manage tasks and provide concise direction to individuals executing tasks on behalf of the AirStrip and client.

Requirements

Bachelor's Degree required
3 years’ experience in related field
Demonstrated proficiency in Word, PowerPoint and Excel required
Ability to speak/present to groups that may include other AirStrip team members, customers, hospital leadership and physicians

Nice To Haves

Sales and Account Management experience preferred
Demonstrated experience with successful interaction between customers and vendors
Strong ability in problem solving and troubleshooting with a firm commitment to quality
Proven track record of leadership ability
Excellent communication, leadership, problem solving and analytical skills
Experience working in a team-oriented collaborative environment
Ability to rapidly adapt and respond to changes in environment and priorities
Ability to elicit cooperation from senior management and other departments
Familiarity with SalesForce preferable

Responsibilities

Own and foster client relationship
Prevent churn of current accounts and improve client retention
Upsell additional functionality and expansion of current functionality at existing client sites
Expand AirStrip within the health system of existing clients
Upgrade all Legacy clients to AirStrip ONE
Lead new installs of AirStrip ONE supporting Project Management to include assist in setting priorities, understand the business application, and coordinate technical install meetings of all new AirStrip installations.
Perform overall account management and act as an escalation point for AirStrip and the Client
Interact with Sales Department (internal and partner companies) and third-party system vendors
Provide pre-sale support through leveraging transformation team members and another team within AirStrip
Manage installed customer base for customer satisfaction and receive customer feedback and enhancement requests. Sustain a commitment to excellent customer service and ensure clients realize the full potential of the technology as evidenced by utilization and feedback
Support trade shows and company meetings as needed
Manage small projects with support of PMO
Demonstrate strong communication and human relationship skills
Manage process and resources with excellent organizational skill
Identify issues and concerns and communicate them to leadership. Develop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization.
Other duties as assigned.