Associate Account Executive, Association Management

Kellen•Washington, DC

2d•Hybrid

About The Position

Following Kellen Best Practices and supporting a Senior Vice President, Vice President, Senior Account Executive or Account Executive, the Associate Account Executive assists in management of operations of multiple association clients, supporting efforts relating to strategy, operations, membership, communications, conferences and meetings, and financial oversight.

Requirements

Bachelor's degree in business administration, marketing, communication, human resources, finance, or other related discipline preferred.
2 to 4 years’ experience in similar capacity.
Polished communication skills, both written and verbal, and interpersonal skills, including conflict resolution.
Strong computer skills with proficiency in spreadsheet, word-processing, database, and presentation software applications.
Ability to interface with executive leadership, establish credibility and build effective relationships.
Strong customer service orientation and the ability to interact effectively with staff at all levels of the organization.
Effective planning and organization skills to effectively manage multiple client relationships/associations at any given time.
Reliability to maintain established schedule, manage time and priorities, and meet commitments and deadlines.
Creative and strategic thinker with the ability to set priorities based on customer needs and organizational priorities and preferences and develop solutions to client challenges.
Flexibility, adaptability, and the ability to effectively manage through change and transition.
Proactive and collaborative working style.
Ability to handle confidential and sensitive information with poise, tact and diplomacy.
Ability to stay abreast of client industry trends and assimilate new job-related information appropriately.

Nice To Haves

Association or non-profit management desired.
Experience with associate management software desired along with the ability to learn new software packages.
Experience working with and motivating a volunteer workforce desired.

Responsibilities

Supports Account owners in providing leadership to and interacts with the Board of Directors and committees, attends meetings and prepares agendas and minutes as appropriate.
Interfaces with association committees via phone, email, and in person.
Provides support to client committees, including notices, scheduling, agendas, minutes and project management, enabling them to execute their missions and objectives.
May run committee meetings and execute decisions stemming from them.
Works with Senior Vice President, Vice President or Account Executive in implementing programs and campaigns to attract new members and/or subscribers.
Identifies and develops new programs and benefits to meet the evolving needs of members.
Responsible for member recruitment and retention.
Works with the Senior Vice President, Vice President or Account Executive in developing communications for members.
In collaboration with Board, Senior Vice President, Vice President, and Meetings Manager, assists in coordinating logistics for conferences, meetings, registrations, and events.
Supports conference planning in implementing a detailed project plan, and provides assistance in the coordination of marketing, speakers, and onsite professional technical support vendors.
Creates and sends member communications.
Monitors compliance with association contracts and assists in negotiating renewals.
Works to ensure adherence to annual budget.
Proposes improvements to processes and offers cost containment ideas and strategies.
Provide assistance with logistics, including conference meeting room setups and catering selections.
Order and maintain office supplies, keep inventory.
Other office support duties as assigned.
Other duties that align with the mission and vision of the company as assigned.