Account Executive

Broadway National Inc•Hauppauge, NY

10d•$75,000 - $100,000

About The Position

Broadway National, recognized as one of Inc. 5000’s fastest-growing privately owned companies, specializes in national and international Property Management services for a diverse range of high-profile clientele across various sectors including Tech, Restaurant, Super Market, Facility Maintenance, Retail, and Specialty businesses.

Requirements

Strong understanding of account management, sales, client service, and negotiation
Proficiency in Microsoft Office and CRM platforms, including Salesforce
Excellent communication, relationship-building, problem-solving, and presentation skills
Highly organized, proactive, energetic, and results-driven with the ability to lead and motivate others

Nice To Haves

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred

Responsibilities

Build and maintain strong, long-term relationships with key client contacts, serving as a primary point of contact for assigned accounts.
Oversee and manage assigned staff, providing day-to-day direction, coaching, accountability, and support to ensure performance and client expectations are met.
Respond promptly to client concerns, complaints, and escalations, driving issues through resolution in a professional and solutions-focused manner.
Proactively engage with clients to understand evolving needs, identify opportunities, and ensure service delivery aligns with contractual requirements and company standards.
Develop account strategies and business plans, establishing goals and partnering with Sales on revenue growth and account expansion opportunities.
Partner with the Sales team to promote and expand Broadway National services and solutions within existing accounts.
Monitor account performance, KPIs, service levels, and client satisfaction; identify trends and implement corrective actions when needed.
Maintain accurate and timely account information in Salesforce to provide senior management with clear visibility into account activity, performance, and opportunities.
Collaborate closely with Operations and other internal teams to ensure client needs are communicated, prioritized, and executed effectively.
Audit client work orders and service activity to ensure jobs are completed accurately, timely, efficiently, and in accordance with client expectations.
Ensure both Broadway National and assigned clients adhere to applicable contract terms, service requirements, and agreed-upon expectations.
Prepare and present weekly and quarterly account reports, highlighting performance, trends, challenges, opportunities, and action plans.
Monitor market and competitor activity to identify opportunities to strengthen client retention, service offerings, and overall account value.