Account Executive / Client Services
About The Position
Small Giants is seeking a high-impact Account Executive (referred to as Account Strategist in our agency) to join our Strategic Services team. You will serve as the "Captain" of the work—the primary bridge between a client’s high-level strategy we create for them and our agency's tactical execution. As the lead marketing representative for your clients, you will translate complex themes into actionable work, ensuring every output aligns with the client’s strategic business goals. You are a strategic coordinator who manages clients with care and thoughtfulness. You must be a curious listener capable of reading between the lines to uncover the heart of a client's needs, then embodying those needs to lead our internal creative teams with organized, detailed and concise direction. This is not a sales role, but rather a client care position designed to facilitate and deepen holistic marketing relationships with current and new clients. This role serves as the vital link between our clients and internal teams of multiple departments within a full-service marketing agency. Key responsibilities include managing relationships, project management of multiple projects for a client, and oversight of proposals and budgets to drive client satisfaction.
Requirements
- Undergraduate degree in Business, Marketing, Communications or similar, is required.
- 3+ years of account management experience is required.
Nice To Haves
- Agency experience preferred, but not required.
- Experience in the AEC/CRE (Architecture, Engineering, Construction and Commercial Real Estate) industry is a plus.
Responsibilities
- Onboarding clients
- Monitoring campaign performance
- Ensuring timely deliverables
- Identifying upsell opportunities to meet revenue targets
- Supporting cross-departmental client alignment on projects and retainers
- Working with directors on cross-departmental scope development, hour allocation and execution
- Monitoring our project management software (ClickUp) for project status and execution
- Running and delivering weekly, monthly, and quarterly account performance reports for internal and external use
- Leading and/or assisting our strategic planning services for new and current clients
Benefits
- team outings
- catered lunches
- ongoing internal education opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
