Account Executive

Association Headquarters•Alexandria, VA

2d•Hybrid

About The Position

Association Headquarters (AH) is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. AH has four main divisions: a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue. AH is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Association Headquarters is looking to build a strong pipeline of Account Executives (Executive Directors) in the Alexandria, VA area due to tremendous growth in our company! The Account Executive (AE) is responsible for the operations of the assigned organization(s) including member or certification services, all meeting or conference experiences, all financial management areas, and staff leadership for the assigned Association(s) team. The AE is ultimately responsible for each assigned client partner’s experience with AH and must be a role model for AH’s core values. The AE is responsible for profitable management of assigned organizations; specifically, AEs are expected to lead and manage AH staff as well as volunteer leaders to deliver AH’s scope of services within contracted fees, and to document any exceptions with approval from AH’s Client Services Leadership. The AE is a member of Client Services and reports to their assigned Relationship Office as well as the assigned organization’s Board of Directors. AEs must adhere to AH policies and procedures as well as AMC accreditation policies and procedures, and are expected to participate in all staff meetings, as well as business development activities and occasional AH Task Forces as requested.

Requirements

Bachelor's degree in business administration, marketing, communications, or related field
Proven experience in membership management, preferably in a nonprofit, association, or membership-based organization.
Excellent communication and interpersonal skills, with the ability to build relationships with members and stakeholders.
Strategic thinking and analytical skills, with the ability to interpret data and make informed decisions.
Experience in budget management and resource allocation.
Knowledge with AMS database systems.
Commitment to delivering exceptional member experiences and driving organizational growth.
Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as innovative thinking to develop creative solutions to attract and retain members
Passion for the Mission: A genuine passion for the organization's mission and values can be instrumental in effectively promoting membership and engaging with members.

Responsibilities

Assures that Association has proper governing and legal documents
Responsible for association operating in compliance with applicable laws and regulations (State and Federal laws, Articles and bylaws, etc.)
Follows AH's published best practices with respect to articles of incorporation, annual incorporation filings, and Bylaw compliance
Follows AH's best practices in leading assigned organization to create a Strategic Plan and update it regularly
Oversee implementation of the Strategic Plan
Lead Board to maintain a strategic focus
Ensures that assigned organization has appropriate coverage for all programs and performs a regular review to confirm that it is maintained.
Oversees proper filings related to copyrights and/or trademarks in order to properly protect assigned organization's intellectual property
Effectively lead Board and Committee structures that align with an organization's strategic plan
Oversee creation and consistent delivery of Board orientations
Facilitate creation and documentation of an effective Leadership Development program in conjunction with Board so that a constant pipeline of emerging leaders is created and maintained
Create and maintain a nomination process that aligns with the strategic goals and focus of the organization
Identify skill gaps
Oversee proper voting process
Oversee a consistent Board self-assessment process
Execute and maintain required volunteer governance forms (anti-trust, confidentiality, conflict of interest, whistleblower, etc.)
Develop, present and manage the organization within an annual budget
Oversee effective financial reporting to the Board and relevant committees, proactively alert Board to any significant variances
Create and maintain an investment policy statement and all related reporting
Oversee an annual audit by an outside accounting firm
Conduct annual partnership survey and work with AH's CERO and client partner Board to respond to any reported concerns
Review client contract with all team members on a regular basis
Follow all document retention policies
Follow all file structure policies
Oversee all events and conferences
Maintain an awareness of online educational options, virtual meeting options
Maintain an understanding of all market segments and stakeholders
Lead conversations with Volunteer leaders to document membership trends and perform the necessary analysis
Facilitate regular membership surveys to maintain an understanding of member experiences and identify opportunities for new products and/or services to add value to members
Create and maintain relevant privacy policies
Perform timely annual performance reviews, conduct an annual review of each team member's job description
Proactively focus on succession planning for each role on the team
Maintain an organizational chart
Support professional development of each team member, identify relevant training programs or specialized skill development programs
Create and maintain documented policies related to use of logo
Oversee adequate PR and Media training for Volunteer Leaders
Maintain relevant style manuals and enforce usage so that brand awareness and consistency is achieved
Recruiting, interviewing, selecting, and maintaining well-qualified staff
Implementing the human resources policies, procedures, and practices of AH
Carrying out annual employee performance evaluations: addressing performance concerns in a timely manner
Planning the delivery of the overall programs and their activities in accordance with the mission and goals of the organization or department
Developing annual budgets and operating plans
Managing change and the implementation of new programs
Participating in strategic planning and program development
Ensuring best practices are in place – with effective participant assessment, relevant program delivery - so that participant goals are met
Overseeing operations/programs/staff
Ensuring that program activities operate within the policies and procedures of AH
Undertaking other assignments as required