Account Executive, Title Curative -Home Equity & Origination Services

ServiceLink•Coraopolis, PA

33d•$55,000 - $60,000•Onsite

About The Position

ServiceLink, a leader in the mortgage industry, is seeking an Account Executive, Title Curative with excellent communication and customer service skills. This role involves leading high-performance teams, establishing working relationships, and maximizing team potential within a team environment. The company values entrepreneurship and empowerment and is looking for individuals who can advance their Serve First culture. Applicants must be authorized to work in the U.S. full-time without sponsorship.

Requirements

Prior experience as a Title Curative Team Leader or up to 3 years’ experience in the real estate, banking, or vendor management industry
High School diploma or equivalent required
Knowledge of real estate title, closing and underwriting processes
Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
Knowledge of personal computers and Microsoft software products

Nice To Haves

Knowledge of title search and underwriting processes

Responsibilities

Review daily all assigned Work in Progress reports to ensure completion of tasks
Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
Manage and participate in the daily functions of multiple service teams
Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary
Enforce staff adherence to client time requirements
Take responsibility for the team’s accuracy, efficiency, timeliness, and completion of duties
Maintain and communicate department policies and procedures
Conduct staff meetings to convey operational issues
Take actions to maintain relationships with clients and vendors
Maintain open communication with team members, other departments, clients, vendors, and management
Review departmental profitability to keep costs and fees within company guidelines
Maintain and approve department payroll
Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
Review and evaluate staff performance
Monitor and review employee time and attendance and conduct employee counseling sessions with Human Resources and recommend discipline as required
Participate and make recommendations in the employee selection process
Build and maintain employee morale
Identify and recommend promotions to team leader positions
Review and sign off on authorized items
Perform all other duties as assigned