Account Executive, Ticket Sales and Services

The University of Texas at Austin•Austin, TX

2d•Onsite

About The Position

Under the direction of the Ticket Sales and Operations Team, this position is responsible for driving revenue, increasing event attendance, and delivering exceptional customer service through the sale and administration of season tickets, partial plans, group packages, single-game tickets, parking, and Longhorn Foundation contributions. The role also supports ticketing operations at Texas Athletics events, ensuring a seamless and positive experience for all fans and stakeholders.

Requirements

Bachelor’s degree and one (1) year of relevant ticket sales experience with a proven track record of success.
Professional customer service experience.
Demonstrated ability to interact effectively with customers, coaches, administrators, student-athletes and coworkers.
Strong organizational, management and leadership skills.
Proficient computer skills including word processing, spreadsheets.
Proficient with sales outreach through social media.
Relevant education and experience may be substituted as appropriate.
Class "C" operator's driver's license.
Must provide a current three year driving record from the current state of residence.
If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.

Nice To Haves

More than 2 years’ of relevant ticket sales or operations experience with a proven track record of success.
Experience working in collegiate or professional sports.

Responsibilities

Manage a personal portfolio of up to 1,000 football season ticket accounts, handling all aspects of inbound and outbound sales, renewals, and service.
Collaborate with the Longhorn Foundation to support donor relations, stewardship, and fulfillment of annual fund gift requirements tied to ticket and parking benefits.
Coordinate ticketing needs for away games, neutral-site matchups, and postseason events, ensuring accuracy and donor satisfaction.
Deliver exceptional customer service across all ticketed sports, with a focus on football, men’s and women’s basketball, and baseball season ticket retention.
Meet and exceed retention goals through proactive outreach via phone, in-person meetings, social media, text, chat, and networking events.
Support home events by performing ticket sales, fundraising, and customer service duties on-site.
Manage payment plans and provide service for monthly and postseason payment schedules; handle collections and resolve account issues across all sports.
Drive new business growth by re-engaging past customers and cold-calling new leads across individual and corporate segments.
Engage prospects through multiple channels—phone, in-person meetings, social media, and networking events—to generate ticket sales and build lasting relationships.
Support home events by executing ticket sales, fundraising, and customer service duties on-site.
Consistently meet and exceed sales targets, including weekly, monthly, and annual goals, by proactively identifying and creating new business opportunities.
Develop and manage group sales strategies, tracking performance and adjusting tactics to maximize revenue and attendance.
Lead the recruitment, hiring, training, and day-to-day management of a team of Ticket Sales interns focused on inbound and outbound sales initiatives.
Coach and mentor interns to enhance their performance in service, retention, and sales, using regular evaluations and performance metrics to drive growth.
Foster a collaborative learning environment by sharing best practices and providing hands-on, desk-side training in ticket operations and sales.
Enrich the intern experience through structured mentorship, professional development opportunities, and a focus on building future industry leaders.
Collaborate with the operations team and sport ticketing administrators to provide ticketing input during sport-specific meetings and planning sessions.
Contribute to the development and execution of ticket sales strategies, including pricing, marketing, seating, distribution, and creative problem-solving for assigned sports.
Support the implementation of approved ticketing plans through accurate system setup and timely on-sale execution.
Assist in managing box office operations for both athletic and miscellaneous university events, including pre-event setup and in-event coordination.
Oversee game day ticketing operations, supervising ticket sellers and ensuring smooth box office functionality.
Handle post-event responsibilities, including ticket sales reconciliation, deposit preparation, and inventory management of point-of-sale stock.
Provide responsive and knowledgeable inbound customer service, maintaining up-to-date awareness of ticket inventory and all available offers, including mini plans, single-game tickets, group packages, promotions, and student ticketing.
Clearly communicate ticketing policies and options to ensure customer satisfaction and resolve inquiries effectively.
Accurately enter customer data into ticketing systems following established protocols and conventions.
Escalate complex issues or specialized requests to supervisors or appropriate stakeholders as needed.
Consistently exemplify the core values and quality service standards of Texas Athletics.
Always act ethically.
Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program.
Actively participate in assigned education and training programs.
Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws.
Annually obtain prior written approval and report all outside activities and outside income.
Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR.
Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation.
Perform additional duties as assigned.
Drive a UT or rental vehicle on and off campus.