Account Executive, State Government
About The Position
The State Government Account Executive position focuses on the customer life cycle, supporting the growth of State and Local State Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business. As a State Government Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile's core values.
Requirements
- At least 21 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
- A valid license, a clean driving record, and proof of insurance at your own cost is required
- 4 + years Business Sales Experience is required.
Nice To Haves
- Bachelor’s Degree preferred
- 4 + years Selling to State Government accounts strongly preferred, at minimum must have previous Government Sales experience.
- 4+ years wireless, telecom or technical sales experience preferred, not required
Responsibilities
- Utilize contact list to call leads to generate sales opportunities.
- Exceed monthly sales, renewal, and churn target goals.
- Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
- Sustain monthly call goals as expectations dictate.
- Establish and cultivate customer relationships to drive sales and increase customer base.
- Complete Customer account maintenance resulting from account reviews.
- Provide account analysis to determine up-sell and renewal offers.
- Monitor and resolve customer issues.
- Track individual account activity and results.
- Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
- Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.
- Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
- Attains productivity and sales goals based on targeted metrics.
- Meets/exceeds all departmental goals and business objectives.
- Demonstrates positive and cooperative behavior with customers and coworkers.
- Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
- Disburses adjustments and credits as appropriate within established limits and criteria.
Benefits
- Competitive base salary and compensation package
- Multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
- Monthly or quarterly sales incentives
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
