Account Executive, State Government

T-Mobile USA•Austin, TX

22h•Onsite

About The Position

Be unstoppable with us! T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! The State Government Account Executive position focuses on the customer life cycle, supporting the growth of State and Local State Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business. As a State Government Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile's core values.

Requirements

At least 21 years of age
Legally authorized to work in the United States
High School Diploma or GED
A valid license, a clean driving record, and proof of insurance at your own cost is required

Nice To Haves

Bachelor’s Degree preferred
4 + years Selling to State Government accounts strongly preferred, at minimum must have previous Government Sales experience.
4 + years Business Sales Experience is required.
4+ years wireless, telecom or technical sales experience preferred, not required

Responsibilities

Utilize contact list to call leads to generate sales opportunities.
Exceed monthly sales, renewal, and churn target goals.
Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
Sustain monthly call goals as expectations dictate.
Establish and cultivate customer relationships to drive sales and increase customer base.
Complete Customer account maintenance resulting from account reviews.
Provide account analysis to determine up-sell and renewal offers.
Monitor and resolve customer issues.
Track individual account activity and results.
Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.
Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
Attains productivity and sales goals based on targeted metrics.
Meets/exceeds all departmental goals and business objectives.
Demonstrates positive and cooperative behavior with customers and coworkers.
Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
Disburses adjustments and credits as appropriate within established limits and criteria.