Account Executive - Services
About The Position
The Account Executive - Services Sales hunts and closes deals for Cisco’s premium services portfolio with top Enterprise customers. The role focuses on services account management and building relationships with diverse internal and external stakeholders to identify opportunities and ensure deals are completed accurately and on time. The Account Executive works with account management, specialist sales, and delivery teams to support successful customer outcomes. The position is remote, with an ideal candidate located in the Detroit Metro, Dallas/Fort Worth, or New York Metro area. The role includes developing and executing account and long-term sales strategies, building customer relationships from individual contributors to C-suite executives, selling Cisco service offerings, coordinating internal resources, qualifying opportunities, negotiating commercial agreements and service pricing, and maintaining accurate forecasts. It calls for consultative, customer-focused selling and effective work within a matrix organization. The application window is expected to close on 10/30/2026.
Requirements
- Bachelor of Arts degree; a graduate degree or MBA is preferred.
- At least 5 years of industry experience.
- Proven track record of closing sales and exceeding targets.
Nice To Haves
- Knowledge of sales growth, market drivers, customer business drivers, and opportunities, with the ability to conduct strategic account planning and build a pipeline of 3x or better.
- Ability to build influential relationships collaboratively with customers, channel partners, and account team members, using appropriate communication methods to influence others.
- Customer-focused sales approach, including supporting customers through the sales process, responding to requirements while balancing business needs, resolving difficult issues professionally, and taking responsibility for customer satisfaction and loyalty.
- Negotiation skills to explore interests and options and reach mutually accepted outcomes using legitimate data and objective criteria.
- Ability to engage at the CXO level by identifying customer and partner business opportunities, understanding business and political drivers, building executive credibility, influencing others, and connecting solutions to business needs.
- Creative and analytical problem-solving skills, including assessing information from different sources and choosing actions based on sound analysis of customer and partner capabilities, facts, constraints, competition, and likely consequences.
Responsibilities
- Meet in person regularly with customers and partners and build relationships from individual contributors to C-suite executives.
- Plan and prioritize sales activities and customer interactions to achieve business objectives.
- Execute sales strategies to exceed quota targets and develop transformational, service-led deals aligned with customer business objectives.
- Lead and coordinate Cisco internal teams to deliver comprehensive service sales solutions.
- Sell solutions from Cisco’s current and new service offerings using a consultative approach to address customer business problems and strategic objectives.
- Respond promptly to sales inquiries and attend and present at customer meetings, briefings, and internal stakeholder meetings.
- Represent Cisco professionally and adapt language and communication style to customer and team cultures.
- Understand and navigate customer and partner procurement processes.
- Negotiate, manage, and defend service pricing and margins according to agreed terms; use contract experience to develop commercial agreements with appropriate responsibilities and assumptions.
- Qualify opportunities to optimize Cisco resources and follow standardized sales processes such as MEDDPICC and Responsibility Matrices.
- Use extended services team resources throughout the sales cycle, including Service Delivery Architects and Customer Success teams.
- Manage personal productivity in response to fluctuating work schedules and demonstrate urgency in sales activities.
- Collaborate across Cisco to create and manage account plans using data on renewals, new products, upgrades, and end-of-support situations.
- Maintain and develop customer relationships through ethical sales methods to optimize service quality, business growth, and satisfaction.
- Liaise and negotiate internally and externally to develop profitable business and sustainable relationships.
- Maintain forecast excellence through regular submissions and adherence to commitments.
- Cultivate deep customer relationships and operate effectively within a matrix organization to obtain stakeholder approvals.
- Plan and execute long-term sales strategies and articulate the relationship between services and architecture.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions
- Paid holidays and a floating holiday for non-exempt employees
- Paid birthday day off, year-end holiday shutdown, and personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Sales employees earn performance-based incentive pay in addition to base salary, subject to the applicable Cisco plan; quota-based incentive compensation has no cap once performance exceeds 100% attainment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
