Account Executive, Media & Entertainment
About The Position
We are looking for a candidate who is passionate about providing Bespoke service. In this role, you will be the ‘go-to’ person for all of the travel requirements for a premium client. It is crucial to have a flexible approach, the capacity to offer hints and suggestions, and you enjoy making recommendations. You’ll work closely with the rest of the Account Executives on the team and will be able to ask for help and guidance throughout. However, it is important to have the ability to work independently, exercising discretion and judgment. This is a high-touch client, so we are looking for a candidate who can work flexible hours. This includes accurately and efficiently handling incoming travel requests either by phone, BCD personal mobile, or email, 24/7, as you will be their emergency line if anything is needed when they are traveling.
Requirements
- Previous experience in entertainment and/or VIP travel
- Solid working knowledge of the travel industry, procedures, and processes
- Advanced skills in travel industry systems – Sabre required
- Proven excellent customer service provision and problem-resolution skills
- Exceptional interpersonal skills, able to establish rapport and develop lasting relationships with the booker and traveler
- Proven ability to come up with effective travel solutions
Responsibilities
- Book meet-and-greet services, private charter flights, and any other concierge-type requests needed
- Offer tailor-made service, even if they want you to book their personal travel as well
- Be aware of the budget and offer the best deals possible
- Handle amendments, cancellations, schedule changes, and disruptions
- Source and rate negotiation with suppliers and fulfill payment process on behalf of client
- Deliver excellent customer service each time
Benefits
- Flexible working hours
- work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- A compensation package that feels fair to you
- mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
