Account Executive, Group Sales (Boston Legacy FC)
About The Position
The Account Executive, Group Sales, drives revenue for Boston Legacy FC by developing ticket sales and experiences for organizations and community-based customers. Reporting to the Manager, Group Sales, this position uses outbound prospecting, targeted email outreach, face-to-face presentations, networking, and community engagement to build relationships, develop group opportunities, and close business. The role manages group accounts from initial outreach through purchase, event preparation, and post-event follow-up; responds to group inquiries; and collaborates with internal departments to support accurate fulfillment and positive customer experiences. The position is based on-site in Boston, Massachusetts, and may involve occasional travel. Work includes home games, group events, nights, and weekends as needed. The work is primarily sedentary in a climate-controlled office, with walking, standing, bending, and carrying light office items required.
Requirements
- Previous sales, customer service, or retail experience is preferred, with a genuine desire to help people.
- Proficiency with Microsoft Word, Excel, and Outlook and strong attention to detail.
- Excellent communication, presentation, and listening skills.
- Ability to manage a high volume of prospecting activity, maintain accurate records, and follow through on commitments.
- Ability to work independently, take initiative, and contribute to a collaborative, flexible, equitable, and supportive team environment.
- Ability to work nights and weekends as needed.
- Availability to work outside typical office hours, including nights and weekends, as needed.
- Walking, standing, bending, and carrying light office items are required.
Nice To Haves
- Bachelor's degree preferred but not required.
- Experience with ticketing software and customer relationship management programs preferred.
- Occasional travel may be required.
Responsibilities
- Prospect, present, and sell group ticket products and experiences for Boston Legacy FC.
- Meet or exceed individual group revenue and activity goals while providing a high level of customer service.
- Generate new group business through outbound calls, targeted emails, in-person appointments, networking events, referrals, and community outreach.
- Identify and cultivate relationships with schools, youth sports organizations, nonprofit organizations, community groups, social organizations, and local businesses.
- Conduct needs-based sales conversations and recommend group products and experiences aligned with each organization's goals and expected attendance.
- Develop group outings, theme nights, fundraising programs, and other approved experiences in partnership with the Manager, Group Sales.
- Prepare and deliver professional sales presentations, proposals, and venue tours for group prospects.
- Manage each group account from initial outreach through purchase, event preparation, and post-event follow-up.
- Maintain accurate and timely prospecting, appointment, pipeline, customer communication, and sales records in the customer relationship management system.
- Complete required daily outbound activity and scheduled appointments established by leadership.
- Respond to inbound group inquiries and provide accurate information about available products, experiences, pricing, and purchasing processes.
- Use approved ticketing programs, promotions, and sales strategies to generate group revenue.
- Work home games, group events, and other assigned events, performing ticket sales and service duties as needed.
- Collaborate with ticket operations, marketing, service, and other departments to support accurate fulfillment and a positive group experience.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
