Account Executive Assistant

Reckart Logistics Inc•Elkins, WV

About The Position

The Account Executive Assistant coordinates, tracks, and manages daily shipment activities to support accurate, on-time, and cost-effective transportation services. The role supports communication among customers, carriers, warehouse teams, and internal departments to maintain clear expectations, resolve issues, and keep freight moving smoothly.

Requirements

High school diploma or GED.
Strong communication and negotiation skills.
Proficiency with Microsoft Office applications.
Ability to multitask, prioritize, and manage time in a fast-paced environment.
High attention to detail and accuracy in documentation.
Calm, proactive problem-solving ability, including handling time-sensitive issues.

Nice To Haves

1–3 years of experience in logistics, freight brokerage, trucking, warehousing, distribution, or a related field.
Experience with LTL, FTL, drayage, intermodal, or cross-dock operations.
Knowledge of freight classifications, accessorials, and transportation regulations.
Experience working in a 3PL or freight brokerage environment.

Responsibilities

Coordinate pickup and delivery scheduling with carriers, customers, and warehouse teams.
Negotiate transportation rates with carriers to secure cost-effective and reliable service.
Create and manage load dispatches, bills of lading (BOLs), rate confirmations, and shipment documentation.
Track freight in transit and proactively communicate status updates and exceptions.
Identify delays, accessorials, service failures, or quality issues and work quickly to resolve them.
Maintain accurate information in the TMS platform, including notes, carrier assignments, location tracking, and delivery confirmations.
Monitor carrier performance and escalate recurring issues.
Communicate clearly and professionally with all parties involved in each shipment.
Support claims documentation for damaged or lost freight, including proof of delivery (PODs), photos, statements, and timelines.
Ensure compliance with safety, regulatory, and carrier requirements.
Support end-of-day reporting, KPI updates, and process improvement initiatives.