Account Director

Aeropay•Aeropay HQ,

10d•$140,000 - $160,000•Onsite

About The Position

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay. Aeropay is redefining what it means to pay—and get paid—by bank.

Requirements

8-12 years of experience in strategic account management, enterprise customer success or related client-facing roles, ideally within payments or fintech with an API driven product — a traditional SaaS background is not a strong fit for this role
Exceptional executive presence, with a track record of building trust and credibility among C-suite stakeholders and commanding a room in high-stakes conversations
Strategic thinker with strong business acumen — highly consultative rather than transactional
Naturally influential, with strong written and verbal communication skills
Highly organized and able to manage competing priorities across multiple accounts
Comfortable with ambiguity and change, using data to guide strategy and tell compelling stories
Bias toward action and accountability, with a proven track record of driving impactful initiatives to completion

Nice To Haves

Experience partnering directly with a founder or C-suite executive is a strong plus

Responsibilities

Own the strategy and relationships for a portfolio of Tier 1 merchant accounts, serving as the executive sponsor and primary point of accountability
Develop long-term account strategies that drive retention, growth and expansion, including upsell, increased share of wallet and volume growth
Own portfolio economics, including forecasting, margin health and scope control tied to renewal negotiations
Partner with an assigned Customer Success Manager (CSM), who owns all day-to-day tactical work
Serve as a subject matter expert that Tier 2 teams can lean on for guidance on complex account needs
Lead conversations with executive stakeholders — including CEOs, Presidents and C-suite executives — building credibility and trust at speed
Maintain deep, long-term relationships across multiple levels of an organization — including high-touch, in-person engagement — to expand beyond day-to-day contacts and foster executive alignment
Confidently present business reviews, roadmaps and strategic recommendations to senior audiences
Understand each merchant's unique business objectives and connect product capabilities to measurable business outcomes
Monitor exposure and fraud risk across assigned accounts, anticipating issues and developing proactive mitigation plans
Navigate renewals, pricing discussions, escalations and contract conversations as a skilled negotiator
Identify and drive expansion opportunities, growing share of wallet and transaction volume while protecting the account from competitive risk
Understand P&L implications and the business impact of strategic decisions
Handle client escalations and high-pressure situations with empathy, professionalism and confidence
Balance customer advocacy with company objectives to make sound decisions despite occasional ambiguity
Proactively identify issues before they become problems and drive initiatives to successful completion