Account Director

IDX•New York, NY

4d•Hybrid

About The Position

You'll take ownership of a portfolio of accounts, building long-term relationships, uncovering new opportunities, and ensuring every project delivers real impact for our clients' investor relations and corporate communications goals. With commercial responsibility for your portfolio, you'll combine strategic thinking, outstanding client service, and a passion for delivering results to help shape the success of both your clients and our Account Management team.

Requirements

Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related environment
Proven experience managing multiple client accounts simultaneously
Commercial awareness with experience working to revenue targets
Strong project and stakeholder management skills
Excellent written and verbal communication skills
Ability to identify opportunities and contribute to account growth
Collaborative, proactive and detail-oriented approach

Responsibilities

Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact
Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement
Develop a strong understanding of client business models, investor relations strategies and communications agendas
Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery
Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
Manage a defined revenue target across multiple client accounts
Support client retention through consistent delivery, clear communication and value demonstration
Take an active role in renewals, including preparing renewal proposals and negotiations
Identify upsell and cross-sell opportunities within existing accounts and escalate larger growth opportunities as appropriate
Proactively identify client needs, white space and potential opportunities for additional services
Develop new buying and influencer contacts within client organisations
Own the development of proposals, pricing and recommendations, with business support
Support competitive tenders and new business pitches alongside senior team members
Oversee the delivery of projects and retainers across assigned accounts
Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency
Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards
Identify and manage risks, issues and dependencies proactively
Work collaboratively with senior leadership to support overall account strategy
Contribute to knowledge sharing and best practice within the Account Management team
Participate in IDX events, industry activities and agency initiatives

Benefits

20 days PTO, plus 10 public holidays and 2 floating days
Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
Commuter benefits program
Dog friendly office, plus competitive rates on pet insurance for your furry friends
An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day
Mental Health support including company Employee Assistance Program
Flexible parental leave
Paid community volunteer days (incl. school plays and trips)
Variety of competitive insurance policies incl. short/long term disability and legal
401k retirement plan with company match
Employee perk program giving access to a wide variety of online discount
Culture Committee focused on regular social, educational and community based activities