Account Director

Wyndham Hotels & Resorts•Toronto, ON

6d•Remote

About The Position

Wyndham Hotels & Resorts is seeking an Account Director to join their remote team in Toronto, Ontario. This role is integral to the mission of making hotel travel possible for all. As part of the largest hotel franchise company globally, the Account Director will contribute to delivering value to owners and guests, embodying the 'Count on Me' culture with core values of integrity, accountability, inclusivity, caring, and fun. Wyndham offers opportunities for growth through training, career development, leadership training, mentorship, and educational support. The company prioritizes team member support with competitive compensation, benefits, vacation, team member appreciation days, and workplace flexibility. Wyndham values diversity, equity, and inclusion, supporting team members from all backgrounds.

Requirements

Bachelor's degree required.
Minimum 6 years of previous working experience, including at least 3 years of sales experience.
Experience handling a $12M+ quota target.
Solution selling skills.
Significant sales experience with a focus in the Architecture, Engineering & Construction (AEC) industries, as well as related industries.
Experience with account plans and sales forecasting.
Expert understanding of Wyndham strengths and offerings; ability to articulate the vision from the customer perspective.
High ability to sell value, align and motivate internal and Government and/or Infrastructure organizations’ teams to drive win-win solutions.
Self-starter, exhibiting initiative, confidence, professionalism, and good judgment; results-oriented.
Ability to position Wyndham’s value within the constraints of government procurement frameworks, balancing compliance requirements with commercial outcomes.
Familiarity and knowledge of Infrastructure and Government/Unions organizations’ travel dynamics; understanding of assigned accounts’ business models.
Ability to review market conditions and advise customers of opportunities and collaborate on strategy/sales development plans.
Analytical skills to understand reports and trends.
Understanding of metrics and goals and how to create reporting to gauge success of projects.
Deep understanding of the government travel ecosystem, including federal agencies, contractors, TMC structures, and mandated travel programs.
Ability to assess and respond to macro factors impacting government travel (e.g., budget cycles, policy changes, shutdown risks, geopolitical influences).
Skilled in identifying strategic pivots to offset declines in federal travel demand, including expansion into adjacent segments such as infrastructure and project-based travel.
Deep knowledge of the hospitality and Infrastructure and/or Government/Unions industries, including awareness of relevant policy announcements and industry trends.
Ability to effectively lead complex sales cycles end-to-end.
Strong technical skills including the usage of Salesforce.com, CVENT and Microsoft office.
Proficiency in managing government RFP processes, including Cvent Transient submissions, compliance documentation, and Salesforce tracking.
Strong command of reporting tools to analyze program performance, identify gaps, and inform strategy.
Ability to maintain high standards of CRM accuracy and data integrity in support of program compliance and reporting requirements.

Responsibilities

Develop and execute strategic account plans for Architecture, Engineering & Construction (AEC) accounts, including setting time-bound business goals, identifying opportunities, and creating action plans to drive sales.
Contribute to increasing managed accounts within the AEC sector.
Understand the AEC sales model, Wyndham's chain scales, properties, and quality levels to ensure customer/property fit.
Partner with Sales Operations, Sales Development, Sales Specialists, and Marketing to drive sales execution.
Proactively collaborate with Wyndham Corporate account teams to plan and increase AEC sales volume within existing Wyndham customers.
Actively measure customer performance against stated goals and objectives.
Serve as the primary point of contact for managing the day-to-day needs of key AEC customers in partnership with internal Wyndham teams.