Account Director

M&D Capital Premier Billing•New York, NY

2d•Onsite

About The Position

M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company serving clients across the United States. We operate offices across multiple states, along with a growing international team. We specialize in out-of-network surgical claims, and partner directly with our clients to ensure the maximum reimbursement for their services. We are currently seeking a Chief Data Officer to join our rapidly growing team. This is a full-time, in person position located in Queens, New York. The Account Director is responsible for owning client relationships and supporting overall revenue cycle performance for assigned accounts. This role serves as the primary point of contact for clients while partnering with internal billing and accounts receivable teams to ensure efficient workflows, accurate reporting, and timely issue resolution. The Account Director plays a key role in maintaining client satisfaction, identifying process improvements, and driving operational success. Partner with the revenue department to expand the client base and promote organic growth with each account.

Requirements

Experience in revenue cycle management, medical billing, or healthcare operations
Strong understanding of billing, claims follow-up, and accounts receivable processes
Experience working with client systems and internal RCM platforms
Familiarity with EHR or practice management systems (e.g., Epic preferred)
Strong analytical, organizational, and communication skills
Ability to manage multiple accounts and priorities effectively
Client relationship management
Revenue cycle knowledge
Problem-solving and critical thinking
Communication and collaboration
Attention to detail
Process improvement mindset

Responsibilities

Serve as the main point of contact for assigned clients
Build and maintain strong client relationships through regular communication
Ensure client expectations and service deliverables are consistently met
Identify and resolve risks and issues, and capitalize on opportunities for improvement
Monitor billing and accounts receivable activities to ensure timely processing and follow-up
Support reconciliation of billing, payments, and account balances
Partner with internal teams to resolve discrepancies and improve outcomes
Manage enterprise billing and AR teams to align priorities and workflows
Build and execute efficient work queue management and account assignment
Own new provider setup and maintenance as needed
Prepare and review reports on billing performance, payments, and AR trends
Analyze data to identify issues and implement improvements
Provide insights to clients and internal leadership
Review client systems and workflows to identify & solve gaps or inefficiencies
Recommend and support implementation of process improvements
Help drive consistency and operational best practices across accounts