Account Director
About The Position
The Account Director serves as the strategic leader and primary point of contact for a client account, overseeing all aspects of facilities management service delivery. This senior leadership role drives operational excellence, financial performance, and client satisfaction while managing a diverse team of facilities professionals. You'll be responsible for ensuring seamless coordination across all service lines, maintaining strong client relationships at executive levels, and positioning JLL as a trusted strategic partner. This role requires balancing big-picture strategic thinking with hands-on operational oversight to deliver exceptional value and drive continuous improvement across the portfolio.
Requirements
- BS degree and minimum 7 years as a facilities manager in a facility comparable in size and scope OR minimum 10 years of direct experience in facilities management with a min. 5 years as a facilities manager in a facility comparable in size and scope.
- Must possess current and active certification in Facility Management from an industry-recognized institution or accredited school/program.
- Must have minimum of 3 years of experience with automated facility maintenance management system.
- Experience must include managing a complex 24/7 operation, encompassing multiple trades and utilities with a diverse workforce.
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Responsibilities
- Lead strategic planning sessions with client leadership to align facilities operations with organizational goals and develop long-term facility roadmaps
- Oversee financial performance including budget management, forecasting, and P&L responsibility while identifying cost optimization opportunities
- Direct and mentor the facilities management team including operations managers, project managers, and specialized service leads to ensure cohesive service delivery
- Conduct regular client meetings and executive briefings to review performance metrics, address concerns, and present strategic recommendations
- Manage contract compliance, scope changes, and service level agreements while identifying opportunities for service expansion and value enhancement
- Coordinate crisis response and business continuity efforts, ensuring rapid resolution of critical facilities issues
- Drive operational improvements through data analysis, performance benchmarking, and implementation of best practices across the account
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
