Account Director

Sawdey Solution Services•Austin, TX

10d•Remote

About The Position

We are seeking experienced leaders to support a large-scale, multi-sourced technology services program for a major public-sector customer. This effort involves close coordination with enterprise partners, integration teams, and specialized service providers across a complex, statewide IT environment. The Account Director will serve as the single point of accountability for the contract services. This role serves as the single point of contact to whom all customer communication concerning the agreement may be addressed.

Requirements

Ten (10) years’ progressive experience leading managed-services or other similar engagements.
Five (5) years in an account-leadership role with single point of accountability.
Demonstrated experience managing senior executive relationships in a regulated public-sector or comparably complex environment.
Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
Background Check must adhere to the policies and standards established by the Criminal Justice Information Services (CJIS) Advisory Policy Board (APB).
Fingerprint-based criminal history check (federal and state) to verify identity and criminal records.
Thorough background investigation of criminal, financial, and personal history, sometimes with reference and employer interviews.
Security awareness training on CJIS security policy, data handling, and incident reporting.
Ongoing compliance and periodic re-screening to maintain background check.
US Citizenship is required.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Business, or a related discipline is desired, but not required.
Applicable Technical or Project Management certification desired but not required.
Project Management Professional (PMP)
ITIL 4 Managing Professional
Certified Scrum Professional
Certified Information Security Manager (CISM)
Certified Service Delivery Manager (CSDM)
Certified Federal Contracts Manager (CFCM)
Project Management Institute Program Management Professional (PgMP)

Responsibilities

Lead the effort to integrate Sawdey’s team culture across the contract.
Drive the formation of an integrated, collaborative, and mutually supportive team.
Maintain executive sponsorship and escalation paths within the organization to resolve issues that cannot be closed at the operational level.
Hold day-to-day responsibility for customer satisfaction, including timely review of feedback, end-user feedback, and implementation of customer-approved action plans.
Own remediation when service level shortfalls, repeat incidents, or systemic issues are identified.
Review all critical deliverables and major reports submitted to the customer and ensure they are submitted on time, complete, and free of identified material issues.
Act on behalf of Sawdey in all day-to-day matters pertaining to the agreement.
Champion the incorporation of industry-leading practices and Sawdey best practices in the construction, operation, and continuous refinement of the services.
Responsible for service delivery, billing, and relationship management.
Responsible for ensuring customer satisfaction and attainment of all Service Levels.
May represent Sawdey in governance forums, executive reviews, and joint operating reviews.
Perform other duties, as assigned.

Benefits

Vibrant Company Culture
Healthy Work-Life Balance
Competitive Compensation Package
Comprehensive medical, dental, and vision benefits for you, your spouse, and your dependents.
Health Saving Account (HSA) with employer contributions.
Dependent-care Flexible Spending Account (FSA).
Competitive Paid Time Off (PTO) and Federal Holiday Observance.
Immediately vested 401 (k) with employer matching.
Employee Assistance Program (EAP).
Employee Referral program with compensated referrals!
Paid Training and Tuition reimbursement program
Wellness Challenges.
Focus on internal career advancement and growth.