Account Director

EMCOR Facilities Services•Sacramento, CA

5d•Hybrid

About The Position

An Account Director is responsible for oversight of all aspects of service lines provided to the assigned client. This role is crucial in building and maintaining the relationship serving as liaison for EFS to our client. This role participates in expanding and managing the growth of a particular account while acting as a trusted advisor to our client providing creative and innovative strategies to complex account objectives. The Account Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently. The Account Director is responsible for the total performance of key strategic account(s). This includes, but is not limited to, achieving/exceeding operational performance objectives, cost savings, and maintaining and improving employee morale, retention, and productivity. In conjunction with the Vice President, this position will help develop and execute the strategic direction and be accountable for implementation of identified strategic programs such as Reliability Maintenance, National Purchasing Leverage, Facility Maintenance Supplier Consolidation, and increasing workforce productivity as well as best practice application across the portfolio. The Account Director will plan, direct, and coordinate all operational activities to maintain and improve overall account performance.

Requirements

Bachelor's degree (B. A.) from four-year college or university; MBA preferred
Seven to ten years related experience and/or training at a senior level in an organization managing client relationships
Must possess a valid driver’s license
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Experience with operations and maintenance for Industrial Manufacturing Space is preferred.
Industry designation preferred.
Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope
Facility Management, IFM experience preferred.
Strong computer skills are required primarily utilizing Microsoft Office Suites
Must have the ability to travel up to 50% of the time

Responsibilities

Ensuring alignment with client overall objectives and performance measurements
Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results
Lead company’s specific management strategy for each location by developing a three (3) year timeline which includes operating and suggesting capital improvement
Identify best practices and KPIs that will be used to manage and evaluate performance
Identify critical services that will be required, and potential consequences should these services not be carried out in accordance with the Customer Contract and Strategic Business Objectives. This plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out
Drive the service levels across the portfolio, working closely with the client team to develop specific performance metrics that are based on business strategy and operational requirements
Analyze monthly reports to ensure strategic alignment and optimal delivery of service
Manage weekly and monthly AR & AP to ensure the accounts stay current
Interface with client location point of contacts (POCs) as needed
Coordinate consistent service delivery
Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit to the client
Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account(s)
Responsible for helping set the strategic direction and implementation of business initiatives at the local/National market level
Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business
Responsible for cost effectiveness, consistency, quality, accuracy, and performance to business standards.
Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area
Responsible for the strategic planning and management of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area
Responsible for ensuring effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services
Responsible for creating a consistent operational image, implementing account wide initiatives, and producing a quality product in accordance with Company standards
Responsible for driving continuous improvement and innovation throughout account(s)
Responsible for ensuring high staff productivity and morale by working and ensures staffing with carefully selected people
Champions HR initiatives and always make the function an integral part of the organization
Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them
Responsible for the achievement of assigned team member’s responsibilities by providing guidance, mentoring, coaching and feedback to team members.
Establish performance objectives, expectations and regular appraisals against those objectives and expectations