Account Director

Talk Shop Media•Los Angeles, CA

2d•Remote

About The Position

At Talk Shop, we redefine content to help organizations get known and be understood. Our Purpose is to spark meaningful conversations that resonate and endure. Through innovative communication strategies in public relations, corporate communications, and digital, we pave the way for connections that truly matter, fostering relationships that go beyond the ordinary and leave lasting impressions. Talk Shop is an international full-service, integrated communications agency with offices in Canada and the US. We value bright ideas and are always looking for smarter ways to work. Our team is made up of smart, driven, kind people who celebrate each other’s successes and learn from our mistakes. Our employees enjoy perks like flexibility, paid time off for volunteer days, learning and development sessions and competitive pay. Our people have the opportunity to build careers at Talk Shop and we offer mentorship and coaching to support career growth. As an Account Director at Talk Shop, you will play a leadership role across a portfolio of top-tier clients, acting as both a strategic advisor and operational lead. You bring deep expertise in public relations, strong business acumen, and a proven ability to build trust with senior client stakeholders. You will oversee account performance, guide high-level strategy, and ensure exceptional delivery across all client work. You will also lead and mentor a growing team, contribute to business development, and play a key role in shaping the overall success and profitability of the agency. This is a role for someone who thrives in a fast-paced, high-performance environment and is motivated by both client impact and team growth.

Requirements

5+ years of PR or communications experience, preferably within an agency environment.
Proven experience managing senior client relationships is essential, as strategic counsel and customer growth is a core focus of this wrong.
Strong business acumen with experience managing account profitability and growth
Demonstrated leadership experience with a passion for mentoring and team development
Confidence in leading high-stakes client conversations and navigating complex challenges
Track record of contributing to business development and revenue growth
Exceptional communication and presentation skills
Strong organizational and time management abilities in a fast-paced environment
A collaborative mindset and a commitment to team culture and success
The Talk Shop team values humility, ingenuity, humour, and integrity.
You are a strategic thinker, a strong leader, and someone who takes pride in delivering exceptional work while supporting the growth of those around you.

Nice To Haves

You are a well connected individual with a deep network of future employees or consultants, and agency partners in markets across the US

Responsibilities

Lead and manage a portfolio of top-tier clients
Provide senior-level strategic PR counsel across accounts knowing when experienced account leadership is needed
Build and maintain trusted relationships with executive-level client contacts
Ensure the highest quality of work is delivered across all accounts
Oversee account performance, ensuring efficiency and profitability
Act as final quality control across deliverables and client outputs
Drive account consultation and overarching strategy
Serve as senior consult across a broader portfolio, including previously managed clients
Lead and grow existing clients and business suggesting campaign and service opportunities based on their business goals
Oversee onboarding of new clients into the portfolio
Allocate and manage time dedicated to monthly client consultation
Partner with account leads to ensure strategic alignment and account health
Participate and contribute to bi-weekly management meetings
Lead and develop high-performing teams
Provide mentorship, training, and leadership to Account Managers and Associates
Support career growth, role satisfaction, and performance management across the team
Identify and escalate team challenges, providing solutions to leadership
Manage team capacity and resourcing, making recommendations for growth or changes
Model and reinforce Talk Shop’s culture and leadership standards
Contribute to business development efforts specifically supporting on concepts and aspects of proposal writing and pitching new business
Support closing and onboarding of new business opportunities
Support team recruitment and growth
Participate in recruitment efforts, including interviewing and hiring
Help identify talent needs and build a strong, scalable team