Account Director - Foodservice Channel

franke•Remote , OR

6d•Remote

About The Position

As an Account Director for Franke's Foodservice channel, you will be responsible for owning and growing national (US) key Foodservice accounts, including QSR, Bakery/Café, Family Dining, and Roasters. Your role will focus on driving revenue, profitability, and fostering long-term partnerships. You will serve as the primary commercial lead, setting account direction, aligning cross-functional teams, and executing strategy. Working closely with the Channel Director, you will translate high-level priorities into tangible results by leveraging a deep understanding of customers, the market, and competitive dynamics. This is a high-impact, visible role for individuals who excel in fast-paced environments and aim to make a significant contribution. This is a remote opportunity, and candidates can be based in any of the 49 contiguous US states. Travel up to 50-60% is required.

Requirements

Bachelor’s degree in Business, Marketing, Sales, or a related field required.
Equivalent experience in channel leadership or commercial roles will also be considered.
Ability to travel (50-60%)
6+ years of experience in account management, sales, or business development, preferably within the Foodservice or B2B channel.
Proven experience managing complex, multi-location or national accounts.
Strong commercial acumen with the ability to manage revenue, margins, and growth plans.
Ability to operate effectively across cross-functional teams and influence without direct authority.
Skilled in building relationships, negotiating, and driving results in a competitive market.

Nice To Haves

MBA or equivalent advanced degree is a plus but not required.
Technical and/or operational experience in the coffee industry being a plus.

Responsibilities

Own and grow strategic Foodservice accounts, building strong relationships with key decision-makers and positioning the company as a trusted partner.
Develop and execute account strategies aligned with overall channel priorities and growth targets.
Lead all aspects of account planning, including forecasting, budgeting, and pipeline development.
Partner with internal teams (Sales Operations, Supply Chain, Marketing, Product Management, and Finance) to ensure consistent execution and delivery.
Oversee order flow, project coordination, and service delivery to ensure a high-quality customer experience.
Identify opportunities for expansion, innovation, and share growth within existing accounts.
Address and resolve customer concerns quickly and effectively, protecting long-term relationships.
Lead regular business reviews with customers and internal stakeholders to assess performance and identify opportunities.
Provide insights on market trends, competitive activity, and customer feedback to inform channel strategy.
Represent the organization at customer meetings, industry events, and trade shows.