Account Director - Facilities
About The Position
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT) with a far-reaching presence across North America. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. This role is responsible for leading revenue growth and ensuring profitability for assigned accounts, building and maintaining strong client relationships through excellent service delivery, managing, mentoring, and inspiring on-site teams, identifying and pursuing new business opportunities, overseeing resource planning, scheduling, and workforce optimization, recruiting, onboarding, and training team members, ensuring compliance with safety standards and quality assurance protocols, and driving client satisfaction and long-term account retention.
Requirements
- Minimum of 2 years of operational experience in Custodial & Maintenance management.
- Ability to travel overnight when required
- Awareness of technical elements needed to deliver services support
- Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
- Excellent interpersonal and communication skills.
- Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
- Must pass a Federal criminal background check
- Must have a clean drivers abstract
Nice To Haves
- Experience overseeing custodial operations in retail and office environments is considered an asset.
- Multi site contract experience is a plus
Responsibilities
- Lead revenue growth and ensure profitability for assigned accounts
- Build and maintain strong client relationships through excellent service delivery
- Manage, mentor, and inspire on-site teams to achieve performance goals
- Identify and pursue new business opportunities to drive account growth
- Oversee resource planning, scheduling, and workforce optimization
- Recruit, onboard, and train team members to support operational success
- Ensure compliance with safety standards and quality assurance protocols
- Drive client satisfaction and long-term account retention
Benefits
- Employee Referral Program
- Fully covered supplemental medical and dental care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
